Workplace skills

Workplace skills

Please note, not all courses are offered on our public calendar in all locations. If you cannot see the enrol link for your location please contact us to discuss.

Assertiveness techniques

Customer Service

This course will provide you with personal insight into the ways in which you respond to different people, situations and events within the workplace.

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Customer service

Effective Business Writing

The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs.

Download Outline | Enrol Darwin
Effective business writing

Finance for Non Finance Managers

The Effective Business Writing short course provides you with practical tools and techniques to effectively develop professional business communications.

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Finance for non finance managers

Introduction to Accounting

The Finance for Non-Finance Managers short course provides a practical guide to analysing financial data and understanding the implications of financial performance.

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Executive assistant

Performance Management

This course explores the strategic skills of communication, influence and priority management required to undertake the challenging yet underestimated role of executive support.

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Work priorities

Professional Skills for Executive Assistants

This course provides you with practical tools and techniques to set meaningful goals and realistic plans to achieve them. It shows you how to manage pressures, organise work commitments and improve your productivity.

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Writing effective minutes

Time Management

This course provides practical tools and techniques for ensuring that meeting minutes provide a record of decisions made by teams, work groups and committees.

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Writing more persuasively

Work Priorities

This workshop conveys an array of tricks and techniques that can be used to write more precisely, concisely, engagingly, and persuasively.

Download Outline | Enrol Darwin
Assertiveness techniques

Writing Effective Minutes

This course will provide you with personal insight into the ways in which you respond to different people, situations and events within the workplace.

Download Outline | Enrol Darwin

Customer service

Writing More Persuasively

The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs.

Download Outline | Enrol Darwin