The effectiveness of communication - and extent of shared language - was overestimated by all participants in this encounter.
The client's attempts to respond even when she did not understand masked the extent of communication difficulty that was occuring
The use of a range of good communication strategies was still insufficient to achieve adequate shared understanding about key concepts.
The absence of an interpreter severely restricted the potential for effective communication as participants shared very little common language or cultural knowledge.
Click here to download a more detailed exploration of this encounter.