Fees for Applications and
Complaints
Information Act
A schedule of fees and charges has been established by Regulation.
Under the Act (section 157) fees charged by public sector organisations must be reasonable, and no fee is to be charged for time spent locating misplaced information.
The University may charge an application fee1 or processing fee2 and the Commissioner may charge a fee in relation to making a complaint.
The University or the Commissioner may waive or reduce a fee is they consider it appropriate. In waiving or reducing a fee, the University or the Commissioner must have regard for:
- The circumstances of the application or the complaint, including any impecuniosity or indigence of the applicant or the complainant
- Personal financial resources
- The objects of the Act.
The Regulations 3 prescribe the following:
Application fee
An agency may charge:
- Nil - for an application relating to the applicant’s personal information
- $30 - for an application relating to non-personal information.
Processing fee
An agency may charge a processing fee equal to the total cost of the services and materials specified in the Schedule (see below) provided in response to an application.
The cost of a service or materials provided is the amount, or is calculated at the rate, specific in the Schedule (see below) opposite the service or materials.
Deposit for processing fee
An agency may require an applicant to pay a deposit for a processing fee of:
- 25% if the processing fee is estimated to be $100 or less
- 50% of the estimate - if the processing fee is estimated to be more than $100.
| Services and Materials | Amounts and Rates |
|---|---|
| Searching for and retrieving information (but not misplaced information) | Personal information - Nil Non-personal information - $25 for every hour or part of an hour |
| Considering and making decision in relation to application (including consultation) | Personal information - Nil Non-personal information - $25 for every hour or part of an hour |
| Supervising examination of information by applicant | Personal information - first 2 hours - Nil - $25 for every hour, or part of an hour, over 2 hours. Non-personal information - $25 for every hour or part of an hour |
| Hiring out equipment or facilities to enable applicant to view or listen to disk, film or tape | Actual cost |
| Operating equipment to copy disk, film or tape or to enable applicant to view or listen to disk, film or tape | $25 for every hour or part of an hour |
| Other services to enable applicant to physically access information | Actual cost |
| Photocopies | Black and white, A4 size photocopies - 20 cents per page. Other photocopies - actual cost per page |
| Copies of disks, films or tapes | Actual cost per copy |
| Written transcripts | Actual cost per page |
| Packaging material for delivering or posting articles | Actual cost |
| Delivery or postage charges | Actual cost per article |
- A fee in respect of making an application
- A fee in respect of the time taken and the costs incurred by an agency in response to an application
- The Regulations may prescribe:
- the amount of an application or processing fee; or the rate, formula or method to be used to calculate an application or processing fee
- the different amounts, rates, formulae or method for different government information or agencies, or classes of information or agencies
- provide for the estimation of application and processing fees
- provide for the recovery of unpaid application or processing fees
- prescribe the amount of a fee in relation to making a complaint
- Government information that is not the applicant’s personal information.
