Hours of operation
Casuarina and Palmerston campuses |
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| Phone: 08 8946 6600 | ||
| Monday to Friday | Walk-in hours | 8:00am to 4:21pm |
| Telephone support hours | 8:00am to 5:00pm | |
| Urgent callout support | Monday to Friday | 5:00pm to 9:00pm |
| Weekends and public holidays | 10:00am to 4:00pm | |
Alice Springs campus |
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| Phone: 08 8959 5244 | ||
| Monday to Friday | Normal hours | 8:00am to 4.21pm |
During periods of urgent callout support, support staff carry mobile phones. If the problem is urgent, the appropriate on-call technical officer will attend to the problem.
Urgent phone support will deal with problems such as network outages, server outages, major information system errors and operational problems affecting many users.
NB: Problems with user accounts, passwords or individual machine problems will only be dealt with during normal operating hours except in exceptional circumstances.
Remember... you can check the current status of the University IT systems >>
