ITMS Contact us

ITMS Service Desk

We are your first point of contact for assistance with computers, the internet, telephones, printers and associated information technology equipment and services.

Check out how ITMS prioritises your job.

Casuarina, Palmerston and Alice Springs campus

Tel:08 8946 6600
International+61 8 8946 6600
LogIT (on line job logging system)Web:
Fax:08 8946 6630
Spam/Phishing Email
(forward the suspicious  email to this address for inspection and action)

In person


IT Kiosk
Building Red 1, Level 1, Room 20 (Red 1.1.20)
Casuarina campus map (PDF 1MB)
Postal Address

ITMS Service Desk
Red 3
Casuarina campus
Charles Darwin University
Darwin NT 0909

Key staff contacts

Pat GouldPeter ReichsteinMatthew DanielewskiRichard SmithKate Birch
DirectorService Level ManagerClient Services ManagerManager, Information, Service and Systems ManagementRecords and Archives Manager
T: 08 8946 7151T: 08 8946 7730T: 08 8946 7069T: 08 8946 7772T: 08 8946 6212

Emergency After Hours Support

T: 8946 6600

Emergency support is applicable to CDU systems expected to be operating 24 x 7 and are used by all users.


1800 hrs – 2100 hrs weekdays (excluding public holidays)
0900 hrs – 1600 hrs weekends and public holidays


ITMS is keen to seek feedback from our clients. Please follow the feedback link and let us know how we can improve the quality of service to you.

2016 - 2017 CDU Christmas/New Year closure period support hours

DateService Desk HoursIT Kiosk
Wednesday 21 December 2015TBATBA
Thursday 22 December 2015TBATBA
Friday 23 December 2015TBATBA
Saturday 24 December 2016ClosedClosed
Sunday 25 December 2016ClosedClosed
Monday 26 December 2016ClosedClosed
Tuesday 27 December 2016ClosedClosed
Wednesday 28 December 2016ClosedClosed
Thursday 29 December 2016ClosedClosed
Friday 30 December 2016ClosedClosed
Saturday 31 December 2016ClosedClosed
Sunday 01 January 2017ClosedClosed
Monday 02 January 2017ClosedClosed
Tuesday 03 January 2017TBATBA
Wednesday 04 January 2017TBATBA
Thursday 05 January 2017TBATBA

Critical system support will still be available, even on the days the Service Desk is closed, and can be sought by calling x6600 (8946 6600).


Contact information


IT Kiosk, Red 1, Casuarina campus
Office hours: 8am - 4pm, Mon- Fri (CST)

08 8946 6600 (ext 6600)
Phone hours: 7:30am - 6pm (Mon - Thu)
7.30am - 5.30pm (Fri)


ADAPT Technologies

The ADAPT technologies make it easier to access your work across a variety of devices.

Find out more about how ITMS are making the transition to ADAPT.

Related links