iPhone with icons comming off screen

CDU mobile devices

Charles Darwin University supplies mobile phones and devices to staff as required.

All mobile phones, phone numbers and services are maintained by Information Technology Management and Support (ITMS), including assistance with the set-up of mobile data devices and satellite phones.

Any queries can be directed to the IT Kiosk:

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All mobile purchases will need to be approved by your immediate supervisor.

CDU staff can contact ITMS to discuss options relating to

  • a new mobile phone and phone number
  • a replacement mobile phone with an existing CDU phone number for a faulty handset
  • suspending a lost or stolen phone
  • wireless 4G modem for your laptop etc. a satellite phone.

Once the ITMS staff member has helped you establish your needs,

  • Log the new mobile phone order request via eCentre > Forms and Requests > Phone > Request New Phone.
  • Complete the fields and select Submit (Workflow). The request is sent to your supervisor for approval.
  • Once approved by your supervisor the request is submitted for processing.

Can a corporate credit card be used to purchase a mobile device?

All mobile phone purchases should go through Procurement (8946 6258).

The data and/or voice plan choices are:

Telstra

  1. $10 per month for voice plan per device
  2. $15 per month for 1GB of data per device
  3. $30 per month for 3 GB of data per device
  4. $60 per month for 6 GB of data per device
  5. $100 per month for 10 GB of data per device

Data Plans for iPads and Telstra Dongles

  1. $40 per month for 1 GB of data per device
  2. $50 per month for 4 GB of data per device

Optus

$29 per month for voice and 2 GB data per device

Data plans for iPads

$15 per month with 1.5GB of data only per device

Wi-Fi Assist is a new feature on Apple's iOS9 that automatically uses mobile data when your Wi-Fi connection is unreliable, allowing seamless browsing or streaming. This however, can result in unwanted data usage.

Users with smaller data plans can switch off this feature by following the instructions below.

1. From the home screen, please choose "settings" then "mobile"

Reducing mobile data usage - Apple devices 1

2. Scroll to the bottom of the screen and look for the option to turn off "Wi-Fi Assist"

Reducing mobile data usage - Apple devices 2

If your device is lost or stolen, you should immediately ring the ITMS Service Desk on (08) 8946 6600 (x6600) to have the service suspended.

The PIN and PUK are associated with the SIM card provided with the phone and should never be retained with the device in the event it is lost/stolen.

ITMS will request Telstra/Optus to suspend the mobile service and device so calls cannot be made from the mobile or use the device by removing the SIM Card. The mobile number will be suspended by the service provider and will not be reallocated for 30 days. Therefore the mobile number can be re-assigned once a replacement device has been obtained. Only ITMS Telstra/Optus account representatives have the authority to request the service provider to disable mobile services.

Out of Hours

If out-of-hours, please call the ITMS Service Desk on (08) 8946 6600 and follow the instructions for calling the out-of-hours support number.  When prompted to leave a message please provide your full name, mobile number to be disabled and a current contact number enabling ITMS to call you back. Should the device be recovered, ITMS will have the number taken off suspension, the device re-enabled and a new SIM Card issued.

New replacement mobiles are requested via eCentre. Depending on availability ITMS may be able to provide a loan mobile to help you out until your new mobile is delivered.

Mobile devices such as smartphones and tablets are an integral part of working and studying at Charles Darwin University. Because these devices store information such as contacts, emails and documents, it is important that they are secure.

In addition to reporting a stolen corporate device to the IT Kiosk to have the SIM/IMEI blocked, here are some simple steps to increasing the security of your mobile device.

Setting a passcode and enabling the automatic lock feature:

One of the most important features of a mobile device is the ability to set a passcode (or PIN) to prevent unauthorised persons from accessing your device should it be lost or stolen.

How to setup passcodes (PIN) on the following devices

Most smart devices allow you to set them up to automatically lock themselves after a period of inactivity - make sure you choose the shortest timeout you are comfortable with. Two to five minutes is better than ten to thirty, even if it does feel slightly inconvenient.


Turn on device tracking:

Many modern smart-devices have inbuilt GPS (global positioning system) functionality. This feature can be utilised to locate your devices in the event that it is stolen or lost.

How to turn on device tracking on the following devices


Confidential or sensitive information:

Avoid storing confidential or otherwise sensitive information (passwords, bank account details or credit card numbers) on a mobile device because it is more likely to be lost or stolen than a computer.

Data usage explanation

International Roaming data usage refers to the data that you download or upload.

It includes everything from the emails received and web pages opened, to the email attachments sent and website buttons 'clicked'. Obviously selecting a web link only uploads a small amount of data usage, while watching an online video can be a huge download.

By convention, 1 megabyte (MB) is rounded down to 1,000 kilobytes (KB) and 1 gigabyte (GB) is rounded down to 1,000 megabytes (MB). Access speeds are generally given in 'bits per second', not 'bytes per second' (Where one byte is 8 bits). Usage is based on the amount downloaded - not the speed at which it is downloaded.

As an example an email received with a large 1Mb attachment will cost (depending on the country) roughly $15.36 plus an additional .50c for the new session to download that email and attachment.

Change email mobile phone settings from Push to fetch

As a standard, iPhone email settings are set to “push”.

This means that our Exchange email server pushes email to your phone whether you want it or not, adding to your data usage and costs.

Turning your email settings to “fetch” means you can tell your phone when to retrieve your email.

Where possible use free Wi-Fi services to save on data cost’s.

Instructions to update iPhone email settings from Push to Fetch 

Turn off data roaming

The “Data Roaming” setting on your iPhone allows you to turn off/on data usage while overseas.

If Data Roaming is set to “off” data will not be downloaded without your say so.

Change the Data Roaming setting to “On” when you need to access the internet or your email.

It is important to remember to change the Data Roaming setting back to “Off” on completion of accessing the internet or email.

Where possible use free Wi-Fi services to save on data cost’s.

Instructions to update iPhone Data Roaming settings off/on 

  • Where possible use the hotels and resorts free Wi-Fi services to download/upload your emails.
  • View the Telstra International Roaming website, choose your destination country from the list to confirm call rates while overseas

ITMS

Contact information

W: logit.cdu.edu.au

Location
IT Kiosk, Red 1, Casuarina campus
Office hours: 8am - 4pm, Mon- Fri (CST)

Telephone
08 8946 6600 (ext 6600)
Phone hours: 7:30am - 6pm (Mon - Thu)
7.30am - 5.30pm (Fri)

News

ADAPT Technologies


The ADAPT technologies make it easier to access your work across a variety of devices.

Find out more about how ITMS are making the transition to ADAPT.

Related links