Phone
The telephone and voicemail access form is required for the following:
- Security code change
- Conference call bookings
- Changes to PH server details
- Mobile quick dial
- New phone number
- New voicemail account
- Voicemail set up
- Call access level changes
- To have changes made to your service, e.g. Group Hunt
Include a cost code when requesting new numbers, conference calls, phone movement or additions - the job will not be passed to the contractor until a cost code is supplied.
NB: You will need Adobe Acrobat Reader to view pdf files. Get Adobe Acrobat reader.
Transferring phone calls
For phone types Access 25, Envoy, Leader (723,724,852) and Touchfone Executive:
- Press the recall button
- Wait for dial tone
- Key in the extension number or operator number
- Wait for answer, announce the call or wait for the ring tone
- Replace the handset
For phone type Ericsson MD110:
- Press the inquiry button
- Key in the extension number or operator number
- Wait for answer, announce the call or wait for the ring tone
- Press the transfer button
Relocation/new phone number
Contact Support Desk on extension 6600, if you wish to have your extension moved to another location or to arrange for a new handset/extension number. You will be required to provide a cost code (see your area Finance Officer). Such requests are paid for by your school or branch.
Repairs and maintenance
If you are experiencing a problem with your phone line (e.g. no dial tone, bad line quality), contact the Support Desk. Work regarded as maintenance does not require a cost code.
STD/ISD access
If you wish to arrange STD or ISD access for your extension, or have a Group Hunt set up, you will need to apply with the telephone and voicemail access form.
