Phone
The telephone and voicemail access form is required for the following:
- Security code change
- Conference call bookings
- Changes to PH server details
- New phone number
- New voicemail account
- Voicemail set up
- Call access level changes
- To have changes made to your service, e.g. Group Hunt
Include a cost code when requesting new numbers, conference calls, phone movement or additions - the job will not be passed to the contractor until a cost code is supplied.
NB: You will need Adobe Acrobat Reader to view pdf files. Get Adobe Acrobat reader.
Transferring phone calls
For phone types Cisco 7911, 7912, 7940, 7942, 7945, 7946:
- Press the button under Transfer
- If you wish to announce the call then dial the extension and wait for the person to answer then press Transfer again
- If you wish to transfer the call without announcing it then dial the extension and immediately press Transfer
- Hang up your handset
Relocation/new phone number
Our Cisco phones are set up so that if you move desks you can take your phone and number with you. Simply unplug your phone taking note of where the two network cords plug into it and plug it in at your new desk. All your settings stay with the phone when you move it. If you do not get a connection when it is plugged in at the new desk, contact the ITMS Service Desk on extension 6600 or email on itms-support@cdu.edu.au as the network point on the wall may not be connected. It is worth noting the number on the network point and providing that to the Service Desk officer.
If you need a new handset or extension number, you will be required to provide a cost code (see your area Finance Officer) and fill out the Telephone and voicemail access form which must be signed by the manager of the area. Such requests are paid for by your school or branch.
Repairs and maintenance
If you are experiencing a problem with your phone line (e.g. no dial tone, bad line quality), contact the Service Desk. Work regarded as maintenance does not require a cost code.
STD/ISD access
If you wish to arrange STD or ISD access for your extension, or have a Group Hunt set up, you will need to apply with the telephone and voicemail access form.
