Software procurement is coordinated by ITMS (see Purchasing IT Software below).
While ITMS does not undertake the actual procurement of desktop and notebook computers for CDU staff, we can provide advice on what model may best suit your needs from the standard range of devices. The actual procurement of IT equipment is coordinated through Financial Services in the Office of Strategic Procurement Services. Procurement are responsible for the tracking and replacement of computers when they reach end of lease at 3 years old.
To minimise the overall cost of IT services to our organisation, CDU currently acquires a standardised set range of desktop and notebook computers from our supply partner, Staples Pty Ltd. The range of devices is designed to suit a large percentage of staffing needs. The standardised range helps to reduce support requirements and the administrative costs associated with buying, supporting and managing a large fleet of computers. As a matter of interest, ITMS maintains a fleet of approximately 2,000 computers.
If you feel the range does not meet your needs, you should discuss this with ITMS and Procurement to acquire a model or upgrades to suit.
If you are looking to buy IT equipment or software, you should first discuss it with your supervisor to ensure the item suits the areas needs and strategic direction. You should also ensure there is funding available for the purchase and also any potential ongoing costs. It is important to note that no IT equipment, software or services are to be purchased using a corporate credit card as per the CDU Purchasing Guidelines.
To view the list of available devices, visit the Financial Services website
Open the "Procurement Forms" drop down and select "Standard Computing Unit Pricing and Specifications.pdf"
or click here "Standard Computing Unit Pricing and Specifications"
The FAS Forms page also has an order form.
All procurement should be coordinated through Financial Services via firstname.lastname@example.org.
If you are looking to buy IT software, you should first discuss it with your supervisor to ensure the item suits the areas needs and strategic direction and check that the software (or an equivalent) is not already available in "Application Catalog". You should also ensure there is funding available for the purchase and for any potential ongoing costs.
Purchasing of Software is coordinated by ITMS and to request new software please fill in the Software Request Form.
CDU has chosen to lease all standard IT hardware. The lease runs for a period of 3 years at which time the device is returned to the lessor and replaced with a new unit if requested. CDU runs two major lease replacement cycles per year in January/February and July/August. Ad-hoc orders for new equipment can be placed with Financial Services outside those cycles. As a matter of interest, all IT devices provided by Staples come with a 3 year on-site warranty. Some staff question the cost of the standard devices versus what they can buy off the shelf from various retailers. A few reasons worth mentioning are:
- Non-standard device generally have a 1 year return-to-base warranty versus a 3 year on-site warranty for standard devices. If your non-standard device fails, you will need to return it to the retailer for repair often without the option for a replacement unit.
- Standard devices come pre-loaded with the standard suite of CDU software and configurations to ensure you can return to productivity quicker.
- Standard devices have a set lifecycle for components which means a reduction in maintenance and support costs to the organisation.
Every rule has an exception. For the procurement of mobile phones, smart phones and VoIP phones (your desktop telephone), the procurement of these can be handled via eCentre. In eCentre, head to Forms and Requests > Phone-Request New Phone and choose your telephone from the options there. You will need to have your areas cost code handy for filling out the form.
ITMS is responsible for the procurement of mobile and desk phones in CDU.
Read more details on mobile devices.
If you are considering buying software or a database that will automate a process then you should consider talking to ITMS in the first instance prior to making any purchases. ITMS takes the implementation of such systems seriously as the end user is quite often not aware of the overall costs or the ongoing costs to their area. You can log a request with ITMS in the first instance via LogIT to have someone review a system request with you. We can help guide you on what the benefits may be to your area and cover off on any pitfalls or ongoing costs.
Any other devices not in the standardised list of options, such as iPad’s, Windows Surface tablets, Android tablets and other tablet-style devices, must be requested through Procurement Services, but may receive limited support from ITMS.
Personal devices may also be used to a limited extent on CDU campuses and the support for non-standard devices applies to them as well.
Limited support can include:
- Connectivity to the wireless or wired network, provided the hardware meets the required specification.
- Connectivity to CDU email, where the mail client is known to support connectivity.
Limited Support does not include:
- CDU software installation.
- Installation and configuration of email clients.
- Connectivity to CDU shared drives or printers.
- Diagnosis and repair of hardware and software issues.
- Return to base warranty repairs.
For advice on the type of device suitable for your needs:
- ITMS via LogIT or the
- ITMS Service Desk, 08 8946 6600 (ext 6600).
For information on when you computer is likely to be replaced contact
- your admin area or
For assistance in procuring your device or software: