Voicemail
- Personalising your voicemail
- Diverting your phone
- Removing call diversion
- Setting 'Out of Office' message
You are required to complete the telephone and voicemail access form when making changes to voicemail details for extensions.
Personalising your voicemail
- Lift handset and wait for dial tone
- Press 7000
- Enter your security code when prompted
- You will hear a recorded voice telling you how many messages you have
- Press 3 to enter the voicemail options
- Press 1 for personal options
- A recorded voice will list many different options. The most common options at this point are given below:
- Press 3 to change your personal greeting (your recorded message)
- Press 4 to change your voicemail security code
- Press 5 to record your name (used by the voicemail system for some functions)
NB: There are many other voicemail options that can be accessed through these menus. Unless you fully understand what they do, it is best not to try altering them. Contact Client Support for further assistance with your voicemail.
Diverting your phone
To avoid missing your calls whilst you are temporarily sitting at another location, divert your extension:
- Lift handset and wait for dial tone
- Press *21*1234# (Replace "1234" with the extension number you wish to divert to)
Removing call diversion
- Lift handset and wait for dial tone
- Press #21#
NB: If the phone which will receive your calls at is not answered (ext 1234 in this example), the caller will hear your normal voicemail message and not the message connected to the phone you are temporarily using.
Setting 'Out of Office' message
Going on leave? You will be required to change your voicemail message so that callers will know when you will return to work, and who should be contacted in your absence.
- Lift handset and wait for dial tone
- Press 7000
- Enter your security code when prompted
- You will hear a recorded voice telling you how many messages you have
- Press 3 to enter Set users options
- Press 6 to Record your out-of-office greeting
- You will be asked to start recording after the tone and to press any key to end the recording process
- To turn on the recorded out-of-office greeting press 5
NB: When you next pick up the phone it will remind you that you have an out-of-office greeting activated and ask you if you would like to disable it. When you do your voicemail message will default back to your standard greeting.
