Quality Management
Client Surveys
2010 Library Client Survey results
Between 10 – 31 May, CDU Library conducted its biennial library client survey. Once again library staff are our top performers filling the top 4 spots on the performance rankings list.
Overall performance levels showed a slight increase from 78.3% in 2008 to 80.4% in 2010 The largest gaps (Improvement-Performance) are in the following areas:
- information resources located in the Library (eg books, journals, DVDs etc) meet my learning and research needs
- the library catalogue is easy to use
- online resources (eg journals, databases, eBooks) meet my learning and research needs
- the library website is easy to use
- eReserve meets my learning needs
The detailed data analysis report and free form comments are providing us with some excellent insights into what our clients think we do well and what we can look at when determining priorities for action over the coming months.
Library Client Survey Detailed Data Report June 2010 report 
Survey Action Plan 2010 - 2011
CDU Library Client Survey Reports and Action Plans 2004-2008
Library Client Survey Report 2008
Survey Action Plan
Library Client Survey Report 2006
Survey Action Plan
Library Client Survey Report 2004
Survey Action Plan
Research Support Survey 2008 and Focus Groups 2009-2010
The Library Research Support Survey carried out at the end of 2008, presented the first opportunity for us to gauge the success of services provided to researchers since the establishment of the Research Services Coordinator position in 2007. The survey findings revealed that overall the Library was on track with the services it was providing; however a few areas were identified as needing further attention.
As a follow up to the Survey, a series of focus group meetings were convened between December 2009 and February 2010 to gain further insight into the feedback provided in the survey. The meetings would further allow small groups of researchers to meet Library staff, ask questions of them, as well as respond to a list of set questions relating to Library services.
Focus Group Report with Appendices 2010
Feedback
To achieve the highest quality service, we need two way interaction with our clients. Your comments and suggestions enable us to measure how well we are achieving our aims and finding new ways of improving our services within the limits of available funding, services and facilities. To provide feedback:
- Speak to any member of staff in any of the campus libraries
- Use the library suggestion box located on the Service Desk at each campus library
- Complete the online TellUs feedback form
- Write to the Associate Director Client Services.
Recommendations for purchase
Students can suggest items for purchase for the library collections. Requests may be submitted via the online library Purchase Request form which requires student or staff authentication. You may see a popup window warning that the certificate issuer for the form is invalid. Please ignore and accept this certificate - this is so that user credentials are sent securely over the Internet.
Contact
- Anne Wilson:Associate Director Client Services
- Phone:08 8946 6187
- Email:anne.wilson@cdu.edu.au
