Client satisfaction

The CDU library has a priority to provide high quality library services and as such conducts surveys to solicit feedback from its clients in accordance with the library's Operational Plan. The aim is to utilise this feedback to improve the services we provide.

The library has been surveying its clients to gauge the level of satisfaction with library facilities, resources and services since 1994. Up until 2002, the library used the Customer Satisfaction Survey designed by the Council of Australian University Librarians (CAUL). The survey was designed to give a comprehensive view of how clients perceive their library and in particular how their library is performing in relation to what clients think is important.

Customer Satisfaction Survey Report 1994/1996 - a comparative report on results of the surveys conducted in 1994 and 1996
Customer Satisfaction Survey Report 1998 - exit component of CAUL Survey with brief summary of comments

In 2002, the CAUL Survey was renamed the Client Satisfaction Survey to emphasise the professional direction of library services. CAUL utilised the services of the Rodski Behavioural Research Group to redesign the survey instrument, undertake the data analysis and oversee the benchmarking process for all participating university libraries.

CDU library will run the survey again in 2008.