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Complaints Management
System

     CMS    


T: 08 8946 7738

E: complaints@cdu.edu.au

Mail: Complaints Officer
Office of Leadership and Organisational Culture
Charles Darwin University NT 0909

Welcome

The Office of Leadership and Organisational Culture was established in April 2011 and reports to the Senior Deputy Vice-Chancellor in conjunction with the Vice-Chancellor.

The Office delivers the University’s strategic organisational and leadership development requirements. The Office will take forward program areas of leadership, management development, succession planning and equity strategies that will play a significant role in delivering the strategic vision of ‘growth and sustainability’ for the University.

In addition, the Office provides advice and programs to manage staff and student complaint processes, and exists as an end-point for unsettled employment reviews, grievances and disputes.

The organisational development components of the work program are intended as having a preventive role to grievances and appeals, and enhancing the current intervention role played by the Office of Human Resource Services through their case management model for staff issues.

The two main requirements of the work program are thus linked together as a single project to develop and manage different sides of the University’s culture.


The Ryan Family Award

The Ryan Family Award has been established to recognise staff of the University who show outstanding dedication and energy in their work and go above and beyond the call of duty in their day to day performance.

The Award also provides a chance to highlight achievements and contributions of people from all levels and areas of the University who may otherwise go unsung.

Many thanks go to Ryan Family for founding this Award, which is greatly appreciated by staff for its opportunity and its generosity.

There are three awards made each year:
• The winner of the Award receives $3000 and Framed Citation
• Two “Special Commendations” each receive $1000 and Framed Citation

This year there were nine excellent nominations and they are as follows:

Winner for 2011
Trisha Mellow, for her excellence in community engagement and her integrity of purpose in building great relationships with secondary schools in Darwin and all across the Top End.

Her nominator has noted that for Trisha “it is all about the students and helping them realise their potential through the pursuit of education... it’s about removing the barriers that some kids face just to participate in academic enrichment activities at CDU”. Congratulations to Trisha on winning this important award.

Special commendations
Michael Howard, for his dedication and commitment to the University, through his diligence and devotion to the management of the laboratories in the School of Environment and Life Sciences. Michael models exceptional service, excellent team leadership, and professionalism in supporting and mentoring both staff and students. Congratulations to Michael on receiving this special commendation.

Sonya Pennington, for her contribution to significant improvements in service delivery at the Office of Library Services, and her instrumental role in implementing electronic library products, through a high level commitment to quality and continuous improvement, effective team work, and the respect and courtesy she brings to working relationships with colleagues and many other stakeholders. Congratulations to Sonya on receiving this special commendation.

Other nominees
Julie Donohue, for her dedication to improving the University’s budget process and her focus on providing the highest quality financial systems for her clients. Congratulations to Julie on her nomination.

Michael Hicks, for innovation and dedication in teaching Indigenous students in remote areas, and excellence in fostering strong relationships with many Indigenous stakeholders. Congratulations to Michael on his nomination.

Rama Jayaraj, for research and teaching excellence, and for integrating innovative best-practice approaches to e-learning in his field of allied health. Congratulations to Rama on his nomination.

Esther Lloyd-Taylor, for epitomising excellence in customer service delivery through the Facilities Management Service and coordination of the facilities services staff. Congratulations to Esther on her nomination.

Warren Martin, for his work on the groundbreaking Enterprise Agreement, now approved by Fair Work Australia, and his major contribution to industrial relations across the University. Congratulations to Warren on his nomination.

Diane Snell, for the energy and dedication she exhibits in equine management and rider training at Katherine Campus, and excellence in her administrative duties. Congratulations to Diane on her nomination.


Vice-Chancellor’s Awards for Exceptional Performance by General Staff

Each year the Vice-Chancellor recognises exceptional performance by members of the general staff.

Awards are available in three categories:
• Individual staff members of level up to and including HEW 5;
• Individual staff members of any level; and
• Teams (any size, two or more individual staff members of which at least one is a general staff member)

The awards were presented by the Vice-Chancellor during the end of year address and included a framed award citation for each individual, as well as an allocation $5,000 for individual awards and $10,000 for the team award, to be used for professional development.

Congratulations to the 13 excellent nominations this year, they are as follows:

Winners for 2011

Esther Lloyd-Taylor (Facilities Service Desk Coordinator, FAS), for her dedication and going beyond the call of duty in customer service delivery and the coordination of facilities service staff in the Facilities Management Service. Congratulations to Esther on winning this award.

Michael Howard (Laboratory Manager SELS), for his passionate and integral contribution to the effective operation of the technical services group within SELS. Congratulations to Michael on winning this award.

Bernadette Royal, Julie Cartwright, Sally Cummings, Michelle Turner (Liaison and Academic Support Team from the Office of Library Services), for their provision of high quality service to staff and students at the Office of Library Services, their instrumental role in improving the use of information technologies and their proactive approach to accommodate individual needs of their broad client base. Congratulations to the team on winning this award.

Other Individual Nominees

Other Team Nominees

Facilities Assets and Services, Cleaning Team:

Menzies School of Health Research, Operations team, Corporate & Research Administration Division: