Staff Support Desk

Business hours support

8:00AM to 5:00PM (Australian Central Standard Time ACST), Monday to Friday, excluding Northern Territory and National Public Holidays.

Learnline Staff Support Desk assists with:

  • Using Learnline and associated products (SafeAssign, Web Conferencing)
  • Errors or issues in Learnline
  • Staff enrolments other than the Unit Coordinator and Teaching Period coordinator in units.

Phone: (08) 8946 6198
Email: learnlinestaff@cdu.edu.au

After hours support

After hours support is provided by CDU’s Learnline Support for Students (24 hour).

Prior to making a support call CDU recommends that you:

Assistance is provided for:

  • Questions/queries about Learnline
  • Errors/issues in Learnline
  • Unresolved issues will be escalated to the Business Hours Support arrangements.

Phone: 1800 559 347

Self-help

Learnline Lecturer support

Blackboard Mobile

Blackboard Collaborate

Learnline account login issues

NOTE: Your Learnline account and your CDU computer account use the same credentials; therefore Learnline login issues should be directed to ITMS in the first instance.

Phone: 08 8946 6600
ITMS Job Register: LogIT Portal
Web: http://www.cdu.edu.au/itms/

Learnline Known Issues & Enhancements Register

This register contains issues that have been reported to the Learnline staff support desk and includes workarounds and reference numbers.

Known Issues Register

Note: This is not a facility for reporting problems.

Enhancement Requests Register

This register is a complete listing of all enhancement requests that have been submitted to improve the usability and functionality of Learnline. Features that are requested should be reported to the Learnline Staff Support Desk in the first instance.