The CDU VET Quality Management System (VETQMS) is the University’s approach to compliance and continuous improvement. Its primary aim is to ensure the consistency and transparency of quality standards across all vocational education and training (VET) provisions.
The purpose of the VETQMS is to improve both the management of VET provisions (the system) as well as the nature of the learning experience and its outcomes (learning and teaching).
At an operational level the VETQMS provides a set of procedures, guidelines, checklists and forms to:
- Guide staff in developing, monitoring and reviewing VET products, services and processes
- Support staff in collecting evidence for demonstrating compliance within the national regulatory framework.
The system is based on the ADRI continuous improvement cycle: approach, deployment, review and improvement. It is also aligned with the curriculum cycle: course planning, course accreditation, course implementation and course review. ADRI sets an organisational learning cycle from which CDU can examine its performance against each aspect of the curriculum cycle.
The VETQMS is also based on the Australian Skills Quality Authority (ASQA) Risk Management Framework. This framework allows for units and courses assessed as low risk to be managed with flexibility, responsiveness and timeliness to meet customer requirements. At the same time courses assessed at a higher risk level are subject to more rigorous procedures to ensure the delivery of high quality outcomes.
VETQMS requires all CDU staff to focus on improving VET products, services and processes to maximise student learning, outcomes and satisfaction. The approach also takes into account the needs of industry to ensure unit and course offerings are relevant, responsive, flexible and timely.
All staff involved in VET provisions at CDU must use the VETQMS set of procedures, guidelines, checklists and forms to ensure consistent practices are applied throughout each work unit, qualification, team, school, faculty, campus and/or delivery location including online and overseas.
The following general principles underpin and guide the VETQMS:
Leadership and Commitment: CDU management leads by example and ensures an organisation-wide approach to managing the quality of the system through effective governance and administration and meeting regulatory requirements. CDU management also provides clear direction, communication and support to staff in enhancing the quality of learning and teaching.
Customer Focus: CDU is committed to maintaining a strong focus on customers including students, industry and government. As part of that commitment CDU regularly seeks customer and other stakeholder feedback in its drive to improve VET products and services.
People: Quality is the responsibility of all CDU staff. CDU supplies training, resources and support to enable staff to comply with regulations and legislation, and to improve VET products, services and processes. Staff work across teams and units to develop and share teaching and learning materials to facilitate consistency of practice.
Quality Practices: CDU takes a systems and process approach to continuously improve the organisation with the goal of achieving successful outcomes for all its stakeholders.
Evidence-based Approach: CDU implements processes to ensure there is consistent collection and analysis of data and knowledge to inform decision-making about organisational improvements. This includes managing variation effectively.
Sustainable Results: CDU’s focus on improving the quality of the system and learning and teaching is built on a risk management approach which contributes to the delivery of high quality VET outcomes for all stakeholders.
The VETQMS is founded on four quality factors: regulation; governance and administration; quality programs; and quality learning experiences and outcomes. Each of the four factors is embedded in one or more steps of the VETQMS cycle:
Regulation: VET provisions comply with state and national regulations and legislation and consider input from government, industry, community and students in the choice of offerings. These regulations impact on every stage of the VETQMS cycle from course planning through to course review.
Governance and Administration: VET provisions are appropriately funded and managed, bound by principles of equity and ethics and based on stakeholder feedback to offer the best possible offerings. Academic and corporate governance frameworks, including CDU policy and procedures, have been established to support the VETQMS.
Quality Programs: Course planning is conducted in consultation with industry. CDU VET qualifications are nationally and mutually recognised and portable, and articulate into higher education (HE) pathways within CDU. Consumer feedback is used as part of the ongoing VETQMS cycle and incorporated into a rigorous process of course review.
Quality Learning Experiences and Outcomes: VET provisions are facilitated by excellence in teaching practices underpinned by best practice pedagogical approaches, physical facilities and opportunities for work-based learning to develop students’ skills to effectively participate in the workforce. Learning experiences and outcomes are at the core of course planning, registration, implementation and review.