Student appointments
Making contact
Equity Services staff are available by appointment either to see a client in person, or, where necessary, to provide a telephone consultation. Please contact Reception to arrange an appointment by telephoning 08 8946 6288 or visit our office in Building Blue 1, Room 21, Casuarina Campus.
In some circumstances you may be unsure of which staff member may be best able to help you, or uncertain of what particular service you are seeking. In such situations some preliminary information will be sought by our staff to help make that ‘best-fit’ and ensure that your appointment is arranged as promptly as possible.
You will also be asked to provide staff with your full name, student enrolment number and contact telephone details, in the event that your appointment needs to be changed.
Please note it is unlikely staff will be available without making an appointment. In circumstances where you feel you need to consult staff urgently, every effort will be made to see you as promptly as possible.
Helping us to help you
It is your decision to seek help from Equity Services all of which are provided free of charge. To help us support you in a timely, professional and responsive manner, your co-operation would be appreciated as follows:
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Please keep to your scheduled appointment
N.B. - A one hour appointment begins from the time you are booked in, not from the time you arrive. If you arrive late, then less time will be available with the staff member; -
If you know you are going to be late, please let us know immediately. Where you are more than 15 minutes late and we have not heard from you, it will be assumed that you are not attending. If you do subsequently arrive, then it is likely you will be need to make an alternative appointment;
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If you cannot keep your appointment, again, please advise us immediately as this ensures other students can be offered an earlier appointment;
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Please respect the privacy and confidentiality of other students seeking our services;
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Your feedback is important to us as part of a process to ensure we meet our commitment towards maintaining professional accountability and continuing service improvement. Please do, therefore, feel confident in raising any concerns with a staff member as necessary.
N.B. – periodically, formal Client Satisfaction Evaluation Questionnaires are administered: you are encouraged to take that opportunity to participate.
What to expect
At your first appointment you will be asked to complete an initial Registration Card. The information you provide is confidential and is used for record and statistical purposes only, ensuring that no student identifying details can be accessed from any resultant data generated.
Student consultations generally involve a maximum of one hour duration. For completing student loan applications, a half hour appointment is usually sufficient.
In consultation with staff, you will be provided with the opportunity to;
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Identify and clarify your concerns;
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Explore options to help address any issues identified;
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Develop an ‘action plan’ as necessary;
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Be provided with relevant information and resource details;
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Be offered recommendations for accessing other services where appropriate;
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Given supporting documentation where necessary;
Our commitment to you
- To offer a professional and confidential service;
- Provide an environment that is respectful and practises principles of diversity and equality;
- Encourage student autonomy and independence;
- Feel confident that staff are unbiased;
- That your consent will be obtained in all circumstances recommending involving a third party on your behalf.
