Support and Equity Services

Student appointments

Making an appointment

Support and Equity Services staff are available by appointment, which are generally a maximum of one hour, except in the case of student loan applications, where a half hour appointment is necessary.

In making your appointment with one of our staff, you may be asked to provide information regarding the issue you wish to discuss. This assists us with booking your appointment with the most appropriate person. The first available and convenient appointment with that person will be made available to you.

Ensure you provide us with your full name and a contact phone number so that we can reach you should your appointment need to be changed.

It is unlikely that you will be able to walk in without an appointment and see one of our staff immediately, or that you will get an appointment for the same day. Therefore, if possible, plan ahead.

You can make an appointment by phoning 08 8946 6288 or visiting our office in Building 22.

Your responsibility

While all the services at Support and Equity Services are provided free of charge, and you are welcome to use this service as little or as much as you wish, there are a number of guidelines which we ask all clients to abide by:

  1. It is important to be on time for your appointment. A one hour appointment begins from the time you are booked in, not from the time you arrive. The later you are, the less time you will have with a Student Facilitator.
  2. If you know you are going to be late, please let us know. If you are more than 15 minutes late and we have not heard from you, we will assume that you are not coming. If you do still arrive, you will be required to make an alternative appointment for another time.
  3. If you know that you will not be keeping an appointment, please advise us as soon as possible. We often have people waiting for appointments, hence failure to let us know you will not be keeping your appointment disadvantages others.
  4. We expect all our clients to respect the privacy and confidentiality of other students attending the service.
  5. If you experience any difficulties with our service or have concerns about how you were treated, please speak up. It is only through feedback that we can improve what we offer and how we offer it. You can discuss these issues with any of the Student Facilitators, or with the Manager.

What to expect

Upon arrival for your first appointment you will be asked to complete a Client Detail Card. The information clients provide is used by us for the purpose of justifying the need for our services and to enable us to better target our services to meet the needs of the students.

You will then meet with the Student Facilitator you were booked in to see. The focus of this meeting will be to identify your concerns and your goals in coming to see us. This does not mean that you need to have a clear idea as to what you want before you come. The Student Facilitator will help you to clarify what your needs are at the time.

Based on this session, the two of you will discuss and choose a suitable course of action. This could include clarifying what you need to do and continuing on your own; agreeing to a certain number of follow-up sessions; a recognition that it may be useful for you to see one of the other Student Facilitators; referral to another staff member within the university; or even referral to an appropriate person or organisation outside of the university. The important thing is that the focus will be on finding the best avenues towards achieving your identified goals. It is also important for you to understand that the final decision is up to you. The Student Facilitators will not push you in any one direction and will not act in any way without your consent.

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