Student complaints and grievances
Support
Support is available to students who wish to obtain assistance in lodging a grievance or complaint in accordance with university processes. Chris White, the Senior Advisor, has experience in both the academic and administrative areas of the university, and is available to support students as required.
The complaints and appeals processes are designed to resolve students complaints regarding academic or administrative matters, ensure a commitment to attempt to resolve complaints informally in the first instance, and provide a transparent process with a capacity for timely response and a respect for confidentiality.
If you believe that you are being unfairly treated, experiencing difficulties with an academic matter, having problems with a credit transfer or you are concerned about related matters, contact Chris to clarify your rights, responsibilities and options. You will always be listened to.
How can I access the service?
To access this service please contact Support and Equity Services on 08 8946 6288, by email chris.white@cdu.edu.au, or call into the Support and Equity office in Building 22 on Casuarina Campus.
Students in Alice Springs may in the first instance contact Lyn Paterson, the Student Support Officer in person, on 08 8959 5259, or email lyn.paterson@cdu.edu.au for advice or assistance.
Want to know more?
In order to find out more about the complaints processes for students please follow one of the links below:
- Student Administrative Complaints and Appeals Process (SACAP) (.pdf)
- Student Academic Grievance, Appeals and Review Process (SAGARP) (.pdf)
- Student Grievance with Staff Process (SGSP) (.pdf)
Resources
- Application for remark of assignment (.pdf, 68.4KB)
- Application for review of grade (.pdf, 68.5KB)
- Application for review of show cause/exclusion/credit transfer/RPL granted (.pdf, 68KB)
Note: You will need Adobe Acrobat Reader to view pdf files. Get Adobe Acrobat reader.
