Appeals, Grievances and Complaints
Charles Darwin University respects the right of students to complain if they feel that they have been treated unfairly or if they receive poor service and have developed a number processes to resolve students complaints regarding academic or administrative matters. The processes are designed to ensure the University's commitment to:
- attempt to resolve complaints informally in the first instance
- provide a transparent process with a capacity for timely response
- respect for confidentiality.
The University sees complaints as being a valuable form of feedback because they help us to:
- improve the quality of the teaching and learning experience
- meet the University's commitments to students
- resolve problems.
If you believe that you are being unfairly treated, experiencing difficulties with an academic matter, having problems with a credit transfer or you are concerned about related matters, contact Chris to clarify your rights, responsibilities and options.
How can I access the service?
To access this service please contact Support and Equity Services on 08 8946 6288, by email chris.white@cdu.edu.au, or call into the Support and Equity office in Building Blue 1 on Casuarina Campus.
Students in Alice Springs may in the first instance contact Lyn Paterson, the Student Support Officer in person, on 08 8959 5259, or email lyn.paterson@cdu.edu.au for advice or assistance.
Want to know more about the processes?
A schematic overview of the academic complaints, grievance and appeals process is provided in the following diagram
In order to find out more about the details of the complaints, grievance and appeals processes for students please follow one of the links below:
- Student Administrative Complaints and Appeals Process (SACAP) (.pdf)
- Student Academic Grievance, Appeals and Review Process (SAGARP) (.pdf)
- Student Grievance with Staff Process (SGSP) (.pdf)
Resources and Forms
- General complaint form
- Application for a remark of of an assignment, an exam or a review of grades
- Appeal against decision not to grant Special Consideration
- Appeal against decision not to grant Credit Transfer (Higher Education)
- Appeal against decision not to grant RPL or Advanced Standing (VET)
- Assessment Rules (.pdf)
- Statutory Declaration form (.pdf)
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