My FAQ

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Personal Details

• Do I have a university email address?
• I want my university email forwarded to my personal email address. Can that be done?
• I have forgotten by password to my computer account. What do I do?
• How do I change my address?
• Do I have to tell the University if I move house?
• My name has changed. How do I advise the University?
• How do I notify the University of changes to my citizenship status?
• When I try and change my residential address online to a PO Box, it tells me I cannot do that. Why?
• Do you have a question we haven't answered below? Email us...

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Do I have a university email address?

As a student Charles Darwin University will provide you with an account/email address. This service is web-based and is available wherever you can get access to the Internet. This email is the University’s preferred method of contact with you. All electronic correspondence from CDU will be sent to this email address as well as the email address you have specified. It will be used for official correspondence from Student Services and other parts of the University, such as library notices or correspondence from your lecturers, etc.
It is your responsibility to ensure that:

• It is a valid and current email address
• Email originating from CDU is not captured as 'Junk Mail'
• You check it regularly
• There is always sufficient room in your account for new mail.

Please note that if you choose to use an alternate email address for notification it is your responsibility to ensure that email sent by CDU is received by:

• Actively monitoring the email account
• Ensuring the mail box is not 'full'
• Ensuring that any spam filtering on the mailbox does not remove CDU mail
• Ensuring the email account is kept active by paying any required subscriptions or accessing often to keep the mailbox active.

I want my university email forwarded to my personal email address. Can that be done?

Yes, you can set a re-direction in your university email account to your personal email address. It is your responsibility to ensure that:

• It is a valid and current email address
• Email originating from CDU is not captured as 'Junk Mail'
• You check it regularly
• There is always sufficient room in your account for new mail.

I have forgotten by password to my computer account. What do I do?

You need to contact IT Support Desk on 08 8946 6600.

How do I change my address?

You can change it online using My Student Info, send us an email using student.admin@cdu.edu.au or complete a GEN101 Amendment to Personal Details.

Do I have to tell the University if I move house?

It is the student’s responsibility to maintain a current address with the University during the entire time you are a student. It is essential that a semester address is recorded and is the address you will be residing at during the semester. This may be different to the address you use for your postal address. This is essential because it is the address the University uses for timetabling exams to suit the needs of students. If you have not specified a semester address in your original enrolment you will need to notify us in writing. You cannot change this address using My Student Info.

My name has changed. How do I advise the University?

Students wishing to change their name must provide evidence showing their new name and/or their former name. Charles Darwin University requires proof of a student’s former name for those who are divorced or separated and wish to revert to their former name (e.g. marriage certificate, drivers licence, passport, birth certificate, divorce papers). All requests for changes of name must be done in writing using a GEN101 Change of Personal Details and must be accompanied by documentary evidence.

How do I notify the University of changes to my citizenship status?

If you have become an Australian citizen, you should provide us with a copy of your citizenship certificate. If your permanent visa status changes, please bring in your passport for a certified copy of your visa to be made and placed on your student record.

When I try and change my residential address online to a PO Box, it tells me I cannot do that. Why?

You must provide a street address for your home address; a PO Box can only be used as a postal address.

Do you have a question we haven't answered above? Email us...

... At enrolmenthelp@cdu.edu.au.