Charles Darwin University aims to provide high-quality teaching research and learning environment that promotes respect, safety and embraces diversity. We recognise that from time to time there will be occasions when problems, misunderstandings, or complaints may arise that need to be managed in a fair, transparent, and timely manner.
The role of the Complaints Management Unit is to listen to your concern or complaint and explain your options for resolving the matter in accordance with the relevant University procedures. We don't have any decision-making capacity.
All communications with us are confidential. However, if any potential criminal conduct is disclosed, we may be obliged to refer the matter to the police. Further, if we are concerned for a person’s health, safety or wellbeing, we may be obliged to refer the matter to the relevant University contact person or an external authority.