Charles Darwin University aims to provide high-quality teaching research and learning environment that promotes respect, safety, and embraces diversity. We recognise that from time to time there will be occasions when problems, misunderstandings, or complaints may arise. We want to ensure that such matters are managed in a fair, transparent, and timely manner.
The team at the Complaints Management Unit will listen to your concern or complaint. We will explain your options for resolving the matter in accordance with the relevant University procedures. We don't have any decision-making capacity.
All communication with us is confidential. However, if any potential criminal conduct is disclosed, we may be obligated to refer the matter to the police. Further, if we are concerned for a person’s health, safety or wellbeing, we may be obligated to refer the matter to the relevant University contact person or an external authority.