What is a staff complaint?
A complaint is any type of problem, concern or grievance about your work or your work environment. Your complaint must relate to University matters, which includes work-related activities and functions. Common complaints include:
- the conduct of another staff member or student (including interpersonal conflict) discrimination, harassment or bullying
- workplace safety or environment issues
- the application of University policies and procedures.
You can make a complaint against another staff member, including peers, subordinates or manager, students or another person you are dealing within the course of your work. If the person you want to complain about is not a staff member, the University may refer the matter to that person’s employer or another relevant body/agency.
You are expected to participate in all processes honestly, openly and in good faith, and follow any reasonable recommendations for self-supported early resolution or local assisted resolution for any issue, concern or grievance. This includes providing requested documentation and all relevant information otherwise available, remaining open to suggested options for resolution and engaging respectfully with those concerned.
The complaint process is not to be used for revenge, retribution or mischief. If you make a complaint which is frivolous, vexatious or in bad faith, disciplinary action may be taken against you in accordance with the Charles Darwin University and Union Enterprise Agreement.
Examples of frivolous, vexatious and bad faith complaints include fabricating a complaint, making trivial or petty complaints, or seeking to re-agitate issues that have already been addressed or determined.