Students gathered around desk

Make an appointment

For specific academic needs, a qualified ALLSP team member is available to provide help when you want. You do have to book an appointment.  If you're on-campus  book a face-to-face appointment, if you're an external student you can arrange a telephone or Skype appointment.

For more generic support, we recommend you:

Read  our booking policies to find out what we can help you with and what we can't do for you

If you're a first time user of the online booking system, go to the step by step instructions guide.

Step-by-step instructions

If you've used the booking system before, use the online booking system.

make an appointment

What we can help you with

  • How to edit and proofread one of your paragraphs; together we look at a paragraph of your work to identify your common errors (eg. paragraph structure, grammar, referencing, sentence structure, academic appropriateness, flow etc.) and explore strategies that will help you understand the errors and how to improve them. You are then expected to apply what you learn in that session to the rest of your essay or report. It is important that you develop the skills to be able to edit and proofread your work yourself.
  • Academic language assistance; using your work, we help you develop your academic writing skills, which is appropriate for university is expected in your essays and reports
  • Interpret, analyse, and plan the task/assignment
  • Help you see if you are on the right track
  • Essay/report structure and format assistance
  • Paraphrasing, summarising, quoting and citing assistance
  • Referencing assistance

What we can't do for you

  • Edit or proofread your document/essay/report
  • Help with the content of your assessment
  • Assistance with take-home exams or online quizzes
  • Teach English language (grammar, vocabulary, basic sentence structure). We are not an English language program
  • Law referencing assistance (see law librarian)

Booking policies

  • If you delete / cancel / change two appointments in two consecutive weeks on the days of those appointments, you will not be allowed to have appointments for two weeks from that second deleted / cancelled / changed appointment. Do not make bookings for 14 days after your two consecutive appointments. We encourage you to seek assistance by attending our study skills workshops and accessing the drop-in service.
  • You will not be able to make appointments more than seven days in advance, this is to avoid cancellations when bookings are made too far in advance.
  • Please allow a six-day gap (minimum) between your appointments. This allows you time to think about what was discussed in the previous appointment and enable you to make progress on your work before the next appointment.
  • Do not book appointments for more than two consecutive weeks, bookings ignoring this policy will be deleted. This is to ensure that all students who seek support have a fair opportunity to receive it. Please ensure 14 days of no appointments after your two consecutive appointments.


Don't send us your draft unless you have made an appointment in which you plan to look at the draft together with the ALLSP lecturer and discuss it. One day before your appointment or on appointment day, email ALLSP with your draft attached and with the details of your appointment in the body of the email.