Short Courses calendar - Alice Springs

Download the 2017 Short Course Alice Springs calendar (PDF 359KB)

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Short courses 

Assertiveness Techniques
DescriptionDaysCost
This course will provide you with personal insight into the ways in which you respond to different people, situations and events.2$880
Dates: 9 & 11 May, 14 & 16 Nov

Course Outline (PDF 318KB)

Conflict Resolution
DescriptionDaysCost
This course provides an in-depth exploration of the drivers of conflict and the skills you need to effectively intervene and facilitate positive outcomes.2$880
Dates: 20 & 22 June 

Course Outline (PDF 318KB)

Customer Service
DescriptionDaysCost
The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focussing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.1$450
Dates: 27 Apr, 18 Oct

Course Outline (PDF 319KB)

Dealing with Difficult Behaviours
DescriptionDaysCost
This course is designed to provide you with skills, techniques and strategies to professionally and confidently deal with difficult people and situations.1$450
Dates: 15 Mar, 16 Aug

Course Outline (PDF 318KB)

Effective Business Writing
DescriptionDaysCost
This course provides you with practical tools and techniques to effectively develop professional business communications.2$880
Dates: 23 & 25 May, 12 & 14 Sep

Course Outline (319KB)

Effective Communication
DescriptionDaysCost
This course will enable you to gain a better understanding of your communication style and how it impacts your interactions with others.2$880
Dates: 10 & 12 Oct

Course Outline (PDF 319KB)

Finance for Non Finance Managers
DescriptionDays Cost
The Finance for No-Finance Managers course provides a practical guide to analysing financial data and understanding the implications of financial performance. It introduces all aspects of financial management from planning through to budget review and reporting on financial outcomes.2$880
Dates: 5 & 6 Sep

Course Outline (PDF 319KB)

Frontline Leadership
DescriptionDaysCost
This course provides a comprehensive introduction to people leadership in the context of frontline teams.1$450
Dates: 5 Apr

Course Outline (PDF 320KB)

Manage Innovation & Continuous Improvement
DescriptionDaysCost
This course provides you with the skills, knowledge and insight to effectively take the lead in using innovation to realise business outcomes.1$450
Dates: 25 Oct

Course Outline (PDF 318KB)

Microsoft Excel 2010 - Level 2
DescriptionDaysCost
This course is designed for existing users of Excel who would like to expand their skills and knowledge and learn more of the techniques associated with creating better and more productive workbooks.1$450
Dates: 27 Feb, 28 Aug

Course Outline (PDF 328KB)

Microsoft Excel 2013-2016 - Level 1
DescriptionDaysCost
This is a beginner’s course and aims to give the new spreadsheet user a thorough grounding in the basics of creating and working with spreadsheets using Microsoft Excel 2013 & 2016. Particular emphasis is placed on developing accurate and well-designed spreadsheets employing sound design and documentation principles.1$450
Dates: 3 Apr, 25 Sep

Course Outline (PDF 335KB)

Microsoft Excel 2013-2016 - Level 2
DescriptionDaysCost
The skills and knowledge acquired in Microsoft Excel 2013—Level 2 enable user to expand their knowledge and learn how to create more productive workbooks. It covers formulas and function techniques, advanced formatting and charting features and data manipulation tools like PivotTables and goal seeking.1$450
Dates: 15 May, 30 Oct

Course Outline (PDF 338KB)

Microsoft Excel 2013-2016 - Level 3
DescriptionDaysCost
The skills and knowledge acquired in Microsoft Excel 2013—Level 3 are sufficient to be able to protect worksheet data, perform advanced data operations using summarising, data consolidations, filters and advanced PivotTable techniques, macros, and much more.1$450
Dates: 19 Jun, 13 Nov

Course Outline (PDF 336KB)

Microsoft Word 2010 - Level 2
DescriptionDaysCost
This course is designed for users who are already familiar with basic Word features and operations and who are now ready to explore more of the advanced tools in Word.1$450
Dates: 21 Aug

Course Outline (PDF 345KB)

Microsoft Word 2013-2016 - Level 1
DescriptionDaysCost
This hands-on beginner’s course aims to give the learner a sound grounding in the use of Microsoft Word 2013-2016 to create everyday documents required either at work or at home. Particular emphasis is placed on developing accurate and well-designed documents.1$450
Dates: 13 Mar, 4 Sep

Course Outline (PDF 337KB)

Microsoft Word 2013-2016 - Level 2
DescriptionDaysCost
This course aims to enhance existing skills by covering more specific documentation creation aspects such as working with multiple documents, formatting tables, tabs, lists, merging, section breaks, templates and more.1$450
Dates: 24 Apr, 9 Oct

Course Outline (PDF 337KB)

Microsoft Word 2013-2016 - Level 3
DescriptionDaysCost
Microsoft Word 2013-2016 -Level 3 is designed for Microsoft Word users who are keen to extend their understanding and knowledge of the software beyond basic document creation.1$450
Dates: 29 May, 6 Nov

Course Outline (PDF 348KB)

Negotiating Skills
DescriptionDaysCost
This course explores a variety of proven techniques that you can use in your negotiations with others.2$880
Dates: 7 & 9 Jun

Course Outline (PDF 319KB)

New Supervisor
DescriptionDaysCost
This course is a highly accessible, interactive and practical program that will provide you with the skills and knowledge you need to successfully transition from team member to team leader.2$880
Dates: 16 & 18 May, 19 & 21 Sep

Course Outline (PDF 319KB)

Performance Management
DescriptionDaysCost
This course explores the end-to-end processes associated with the performance management cycle. From the setting of goals and allocation of work through to performance reviews and recognition, you will learn the skills you need to drive a performance culture and proactively address issues of diminished performance.1$450
Dates: 22 Mar

Course Outline (PDF 318KB)

Professional Skills for Executive Assistants
DescriptionDaysCost
This course explores the strategic skills of communication, influence and priority management required to undertake the challenging yet underestimated role of executive support.2$880
Dates: 13 & 15 Jun

Course Outline (PDF 319KB)

Project Management Fundamentals
DescriptionDaysCost
This course provides the comprehensive foundations you need to effectively initiate and manage workplace projects.2$880
Dates: 22 & 24 Aug

Course Outline (PDF 320KB)

Time Management with Microsoft Outlook
DescriptionDaysCost
The skills and knowledge acquired in Time Management with Microsoft Outlook are sufficient to be able to identify Areas of distraction, develop stronger prioritisation skills for emails and tasks, understand how to effectively use Categories to manage projects, learn advanced features for automation and prioritisation and learn tips on using the Calendar more effectively.1$450
Dates: 19 Apr, 2 Aug

Course Outline (PDF 314KB)

Writing Effective Minutes
DescriptionDaysCost
This course provides practical tools and techniques for ensuring that meeting minutes provide a record of decisions made by teams, work groups and committees.1$450
Dates: 3 May, 9 Aug

Course Outline (PDF 319KB)

AIM & CDU Courses - A 10 per cent discount applies for

  • AIM members
  • not-for-profit organisations
  • organisations with group enrolments of three or more in the same course.

* Discounts apply for to CDU Staff and Alumni - please contact shortcourses@cdu.edu.au for more information