Ambulance

Who can help in an emergency?

External national emergency contacts

000 police, fire, medical emergencies   

000

Emergency - Police, Fire or Ambulance

Crime stoppers 1800 333 000

1800 333 000 (Free-Call)

Crime Stoppers - Police

131126 poisons help

131 126

Poisons Information Centre - 24 Hour Telephone Advice

132500

132 500 (Free-Call)

For emergency help in floods, storms and cyclones - all States and Territories Emergency Service

131 450 Phone Interpreters

 

131 450

Translating and Interpreting Service (TIS) National - 24 Hour Phone Interpreting Service


Internal University emergency contacts

Remember! In the event of an emergency that threatens life, property or the environment call 000 for police, fire or medical assistance. Then, as soon as possible call University Security on 1800 646 501 (free call).

NOTES:

  1. From all internal University phones you must dial 0 first to get an outside line (therefore when calling 000 you would add an extra 0 to get an outside line) 0-000
  2. 000 or 112 calls are free so you do not need mobile phone credit to use these numbers in an emergency
  3. 112 dialled from a mobile phone or most fixed (landline) phones serves the same function as calling 000 however, 112 can be used anywhere* in the world from your mobile and will get you through to that country's emergency services (when travelling you should also make yourself aware of that country's equivalent 000 emergency number)
  4. 106 used from a mobile phone allows you to text an emergency call within Australia.

* 112 can be dialled free of charge to reach emergency services in: Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, East Timor, Egypt, Estonia, Finland, France, Germany, Gibraltar, Georgia, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Italy, Jordan, Kazakhstan, Kosovo, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malta, Malaysia, Mauritius, Moldova, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Serbia, Senegal, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Syria, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vanuatu, Vatican City

 

Campus/Centre

Service available

Calling from an internal phone

Calling from an external phone or mobile

All campuses/centres Australia-wide free call

E| security@cdu.edu.au

Main Security Office is found on Casuarina Campus on the ground level of Orange 2

T| 08 8946 6672 for general enquiries  and non-emergencies 

24/7 365 days

 

 

M-F 0800 - 1621

0-1800 646 5011800 646 501
Alice SpringsM-F 0700 - 22000-0428 816 7410428 816 741
Casuarina24/7 365 days77778946 7777
Darwin WaterfrontM-F 0730 - 15308888 or 0-0466 331 7258946 8888 or 0466 331 725

Katherine Rural Campus

After hours duty officer

 

M-F 0800 - 1630

M-F 1630 - 0800

and 24/7 Sat/Sun

8311

 

8314

8973 8311

 

9873 8314

Katherine Town Centre

After hours emergency only

M-F 0800 - 1630

 A/H

5900

0-0428 392 997

0428 816 741

0428 392 997

Palmerston24/7 365 days78888946 7888
** All other campuses/centres should contact their local police for immediate assistance and notify University Security via 1800 646 501 of all incidents on campus as soon as practicable

University Emergency Control Organisation (ECO)

General

The University’s ECO consists of an Incident Controller, Chief Wardens, Building/Zone Wardens, Area/Floor Wardens and First Aid Officers and is assisted by University Security Officers and a Communications Officer. This ECO works alongside external agencies such as Fire and Rescue Services; Police Services; State and Territory Emergency Services and Ambulance Services (collectively known as emergency services personnel).


The role of the ECO is to ensure the safety of building occupants in any emergency. It should be clearly understood that the primary duty of Wardens is to ensure, as far as practicable, the safety and orderly evacuation of staff, students and visitors.
During emergencies instructions from ECO personnel (i.e. Wardens, Security and the Incident Controller) overrule the normal management structure.


Familiarise yourself with the various emergency alarms and signals, and the location of break glass alarms, evacuation route maps, emergency exits, assembly areas, first aid kit locations, Wardens and First Aid Officers in facilities where you work, study, live in or visit regularly.

University ECO Structure

 cdu-eco

 
Roles and Responsibilities of the ECO

Incident Controller

The Incident Controller will manage the incident/emergency on behalf of the University management until it is resolved or they are relieved by a controlling authority or public response agency incident/emergency controller as necessary. The Incident Controller will coordinate with the Chief Warden to coordinate an appropriate response by the ECO as needed.

Wardens

Wardens have the authority to evacuate their area of responsibility if they consider there is any danger to the occupants. Emergency Wardens are volunteers trained to facilitate the safe and efficient evacuation of building occupants during an emergency and eventual return.

Chief Warden

The Chief Warden will assume immediate operational responsibility for the campus they are Warden of and coordinate activities and report actions to the Incident Controller.

Building/Zone Warden

The Building Warden, during emergency situations, will be in control of the occupants of the whole building until the arrival of emergency services. They coordinate the response to an emergency and safe evacuation of a building/zone as needed with the assistance of the Floor/Area Wardens and the FAOs.

Floor/Area Warden

In emergency situations Floor/Area Wardens act under the direction of the Building Warden. They are appointed for the purpose of directing staff, students and visitors during an evacuation.

University Security Officers

The primary role of University Security Officers (USOs) and duty officers is to ensure the safety and security of all people and assets on University sites.  The USO are the first point of contact for non-life threatening emergencies. They are first aid trained and will often be the first responders to an event.  USOs will take on the role of ECO members if none are present to respond to emergencies as required and supplement the resources of the Wardens and First Aid Officers.

First Aid Officers

First aid officers (FAOs) are appointed and trained in accordance with first aid procedures. In response to an alarm, or when otherwise notified of a building emergency, the FAOs will report to their Building Warden and provide first aid as appropriate.

FAOs are also available to respond to any accidents and injuries anywhere in the workplace as need and can provide first aid until emergency services personnel arrive

Communications Officer

All information released to the media and the University community in relation to an incident/emergency is coordinated through the Incident Controller. The Communications Officer’s role is to draft communications, liaise with the Incident Controller about the content and timing of their release and then release the information on behalf of the Incident Controller.

Lecturers

Lecturers are responsible for ensuring that their class is safe and to maintain control of the students during an emergency until released by a member of the ECO or emergency services. In the absence of a member of the ECO, lecturers/tutors shall perform the role of a Warden of the ECO.

In an emergency, students must follow the directions of their lecturer/tutor.


External state and territory emergency contacts

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Primary ACT emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

ACT Emergency Services Agency

Fire – rural

State Emergency Services

Other ACT emergency links

Police/Fire/Ambulance

Primary NSW emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

Fire – rural

State Emergency Services

Information sites from NSW SES

Other New South Wales emergency links

Police/Fire/Ambulance

 

Primary NT emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

Secure NT
Brings together feeds and information sourced from NT Police, NT Emergency Service, NT Fire and Rescue Service, Bureau of Meteorology, Bushfires NT, Department of the Chief Minister and Department of Land Resource Management.

Territory Emergency Services

Other Northern Territory emergency links

Police/Fire/Ambulance

Primary Qld emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

Fire – rural

State Emergency Services

Other Queensland emergency links

Police/Fire/Ambulance

Primary SA emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

Alert SA
Brings together social media messages from South Australia's emergency services via Twitter, Facebook and RSS in one place. Currently social media feeds are sourced from the CFS, SAPOL, SES, MFS and the Bureau of Meteorology.

Fire – rural

State Emergency Services

Other South Australian emergency links

Police/Fire/Ambulance

Primary Tas emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

TasALERT
Brings together information from emergency services and government agencies' social media feeds.

Fire

State Emergency Services

Other Tasmanian emergency links

Police/Ambulance

Primary Vic emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: find your local police station
  • Crime stoppers: 1800 333 000

Vic Emergency
Brings together emergency warnings for fire and flood and is a single source of information and advice to help people prepare for, respond to and recover from emergency.

Fire – rural

State Emergency Services

Other Victorian emergency links

Police/Fire/Ambulance

Primary WA emergency contacts

  • Police/Fire/Ambulance: 000
  • SES assistance in floods and storms: 132 500
  • Police attendance: 131 444
  • Crime stoppers: 1800 333 000

Fire

State Emergency Services

Police/Ambulance