Issue 9
Monday, 05 November 2018
Charles Darwin University
Director of Library Services Anthony Hornby
Director of Library Services Anthony Hornby

Library 'top shelf', say users

Charles Darwin University library is well used, important and delivering great services, according to a recent client satisfaction survey.

In the Insync Library Client Satisfaction Survey, CDU Library’s score of 82.9 has it ranked first when benchmarked against 27 participating university libraries in Australia and New Zealand.

Director of Library Services Anthony Hornby said the survey measured how the library had performed in specific areas identified as important by staff, students and others in the university community, and where improvements could be made.

“Respondents identified access to online articles, databases and eBooks to help them succeed at university as their top priority.

“The availability of online resources, wireless access, staff assistance and the provision of resources and services to clients not on campus were identified in the top 10 for importance and as areas where we are performing strongly.”

Mr Hornby said more than 1700 people participated in the survey.

The response to a second survey focussed on the services and support provided to CDU’s research community was also strong.

"The research services survey indicated a high level of satisfaction with support services and the quality of training delivered with the provision of services to off-campus researchers as one area for improvement,” he said.

“While this is a great outcome there is always room for improvement and now the hard work begins to analyse the feedback and plan further improvements.

"We love it when people tell us what we are doing well and suggest how we can improve in person, via our website or on social media," he said.

A summary of key findings is available at W: Insync Survey
CDU Library online feedback form: W: Tell Us