Issue 9 - 1 October 2012 enews home

New quality management system makes world of difference

By Patrick Nelson

Sue Tucker explains the benefits of the VET Quality Management System to staff at Alice Springs campus

The newly introduced VET Quality Management System is making a world of difference to Alice Springs Customer Services Officer Bernie Edwards.

The system, designed to allow staff to improve learning and teaching continuously and to better adhere to compliance and audit requirements, was introduced across the university during the recent Learning and Teaching week.

Ms Edwards, who is located in the Business and IT Central team at Alice Springs campus, said the new system would accommodate a more streamlined and consistent approach to VET administration.

"There are fewer forms, they're better designed and they're all in the one place," Ms Edwards said.

"I can get on with my job more efficiently and it takes the headache out of processing."

Ms Edwards was among 33 Alice Springs staff to attend a presentation by VET developer Sue Tucker.

The presentation introduced the purpose of the VETQMS and took participants through the planning, registration, implementation and review cycles on which VET operates.

It's an approach that seeks to maximise student learning, outcomes and satisfaction, and which asks staff to participate in an on-going process of quality improvement.

Mrs Tucker said she was grateful to education program managers Lesley Jury and Denise Taylor for their support in delivery of the presentations, which were followed by an opportunity for questions.

"There were four presentations at three campuses, and another online, during Learning and Teaching Week, and since then further presentations have taken place at Katherine and here in Alice."

Mrs Tucker said feedback had been positive at each session.

"The key message is that quality is everyone's responsibility, and it takes everybody's participation to have a Quality Management System that works," she said.