Oracle FAQ

Oracle Financials (elVIS) - General Questions

What is the web address for Oracle Financials (elVIS)?
The web address for production.

What are the contact details for Oracle?
Oracle Financials (elVIS) helpdesk: telephone: 08 8946 6039 or email: elvis@cdu.edu.au

I have forgotten my password or it won't work and I get an error message, what can I do?
This message indicates that you are using either the incorrect username or password. Your username is your first initial followed by your last name up to a total of 8 characters. To have your password reset, please contact the Finance HelpDesk on 8946 6039

What are the instructions on first logging into Oracle Financials - loading of the Java applet (JRE)?
Follow the instructions on this document Accessing Oracle Financials (elVIS) with Java(JRE) (402kb .pdf)

I am getting errors in Oracle (elVIS) and I have been told to clear my Browser Cache - how do I do this?
Clear browser cache (pdf 382kb).

What are some of the quick keyboard keys available in Oracle (elVIS)?

  • Shift+F5 in a field will duplicate the field above it. Handy to use when doing a requisition where many lines are similar.
  • Shift+F6 will duplicate the entire record from the line above it.
  • Ctrl+L will show the list of values (LOV).
  • Ctrl+S will Save.

I will be absent and need someone else to process my notifications, how do I set Vacation Rules?
Setting vacation rules (pdf 105kb).

Can I export information from Oracle to Excel?
Data exporting (pdf 45kb) instructions with screen dumps as a PDF document (46kb).

I need to print reports. How do I get a printer added to the printer options?
Contact the Oracle Financials (elVIS) helpdesk via email elvis@cdu.edu.au or on 8946 6039 with details of the type of printer along with the printer's IP address.
To obtain the IP address, print a copy of the configuration of the printer.
If you are unsure of how to do this contact the helpdesk.

Oracle Financials - Requisitions

How do I setup preferences when creating a requisition so I don't have to keep typing the same data in on each line?
Setting Requisition Preferences (pdf 286kb).

How do I fill in more than 5 lines in a Requisition?
Use the arrow down key on your keyboard. Alternatively click on the New Record icon on the tool bar.

How do I create a Foreign Currency Requisition?
Foreign Currency Requisition (pdf 31kb).

My Requisition is in process and my Approver is away, how do I send my requisition to another approver?
Forwarding Requisition (pdf 57kb) instructions with screen dumps as a PDF document (58kb).

Who is my buyer?
Check with your area or the Oracle Financials (elVIS) helpdesk. If you do not have a buyer in your area, your buyer will be a Purchasing Officer from the Procurement Office. Information is available on the procurement web page.

I have an "INCOMPLETE" requisition What does this mean?
An 'INCOMPLETE' requisition is one that has not been finished and/or sent through the Approval Cycle.
The status will not change until the requisition is opened, completed and submitted for Approval.

How can I delete an "INCOMPLETE" requisition?
To delete an 'incomplete' requisition. Bring up the requisition via Requisition Inquiry, click on the Open button, then click on the delete icon which has a red cross on it .
You will be asked to confirm 'Delete this Record' , click Yes, then Save. Or on the menu bar click Edit > Delete. Confirm 'Delete this Record' then Save.

Oracle Financials - Purchase Orders

How do I create a Foreign Currency Purchase Order?
Autocreate Foreign Currency PO (pdf 22kb).

How do I print a Purchase Order?
Printing a Purchase Order (pdf 109kb).

Can I email myself a copy of the Purchase Order?
Email Purchase Order to Self (pdf 110kb).

How do I receipt a standard Purchase Order?
Receipting (pdf 88.4kb).

How to I receipt a Service Order Purchase Order?
Receipting a Service Purchase Order (pdf 159kb).

Oracle Financials - General Ledger

What are the names of the Ledger Reports?
Description and Sample Ledger Reports (pdf 54kb).

How do I run a Ledger Report?
Running a General Ledger Report (pdf 170kb).

What is a FSG Report? Do I need to run an FSG?

I need to know how much money is in my account. How do I do a funds check?
Funds Available on Appropriation Accounts (pdf 63kb).
Funds Available on Restricted Accounts (pdf 62kb).

Promaster (Expense Management System)

I have forgotten my password, who can reset it?
Contact the Finance Help Desk, via email: elvis@cdu.edu.au or phone 8946 6039.

What is the web address for Promaster?
Promaster - ensure you have authenticated on the website first.

OneStop Cashiering system

I have forgotten my password, who can reset it?
Contact the Finance Help Desk, via email: elvis@cdu.edu.au or phone 8946 6039.

What is the web address for Installing Onestop?
Onestop - ensure you have authenticated on the website first.

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