New Chapters, New Beginnings is an NDIS provider, which supports people with disabilities in the greater Darwin area. Many of its care workers are from Culturally and Linguistically Diverse (CALD) backgrounds, with limited English writing skills. The employer identified that staff were having difficulties writing workplace reports (incident and shift reports), impacting on workplace compliance and safety.
This project focuses specifically on improving the clarity of shift and incident reports using language which reflects NDIS and NCNB central tenets such as choice, control and knowledge, and using language which reflects the high standard of care that support workers deliver.