ITMS Service Desk
We are your first point of contact for assistance with computers, the internet, telephones, printers and associated information technology equipment and services.
Check out how ITMS prioritises your job.
All campuses
| Tel: | 08 8946 6600 |
| Internal | 6600 |
| International | +61 8 8946 6600 |
| LogIT (on line job logging system) | Web: logit.cdu.edu.au |
| Fax: | 08 8946 6630 |
| Spam/Phishing Email Reporting | report-spam@cdu.edu.au (forward the suspicious email to this address for inspection and action) |
In person
Visit | IT Kiosk Building Red 1, Level 1, Room 20 (Red 1.1.20) Casuarina campus map (PDF 1MB) |
| Postal Address | ITMS Service Desk |
Key staff contacts
| Pat Gould | Peter Reichstein | Malcolm Caldwell | Richard Smith | Kate Birch |
| Director | Service Level Manager | Client Services Manager | Manager, Information, Service and Systems Management | Records and Archives Manager |
| T: 08 8946 7151 | T: 08 8946 7730 | T: 08 8946 6631 | T: 08 8946 7772 | T: 08 8946 6212 |
Emergency After Hours Support
T: 8946 6600
Emergency support is applicable to CDU systems expected to be operating 24 x 7 and are used by all users.
Hours
1800 hrs – 2100 hrs weekdays (excluding public holidays)
0900 hrs – 1600 hrs weekends and public holidays
Feedback
ITMS is keen to seek feedback from our clients. Please follow the feedback link and let us know how we can improve the quality of service to you.
2017 - 2018 CDU Christmas/New Year closure period support hours
| Date | Service Desk Hours | IT Kiosk |
| Wednesday 20 December 2017 | Open | Open |
| Thursday 21 December 2017 | Closed | Closed |
| Friday 22 December 2017 | Closed | Closed |
| Saturday 23 December 2017 | Closed | Closed |
| Sunday 24 December 2017 | Closed | Closed |
| Monday 25 December 2017 | Closed | Closed |
| Tuesday 26 December 2017 | Closed | Closed |
| Wednesday 27 December 2017 | Closed | Closed |
| Thursday 28 December 2017 | Closed | Closed |
| Friday 29 December 2017 | Closed | Closed |
| Saturday 30 December 2017 | Closed | Closed |
| Sunday 31 December 2017 | Closed | Closed |
| Monday 01 January 2018 | Closed | Closed |
| Tuesday 02 January 2018 | Open | Open |
| Wednesday 03 January 2018 | Open | Open |
| Thursday 04 January 2018 | Open | Open |
| Friday 05 January 2018 | Open | Open |
Critical system support will still be available, even on the days the Service Desk is closed, and can be sought by calling x6600 (8946 6600).