IT Services is an extension of the ITMS Service Desk and provides a physical space where CDU staff and students can obtain face-to-face support for CDU IT and Communications services.
We provide students with communication technologies support, and staff with technology support in teaching and learning spaces.
Our expertise includes the support of CDU’s VoIP telephones, Video Conferencing, Wifi networks and connectivity, tablet’s, smartphones and Web based applications.
Location: CDU Library, Building Red 8
Casuarina campus
Business hours: Monday to Friday 8am to 4:21pm (excluding public holidays)
What can we assist students and staff with?
- Connecting your wireless laptop, tablet or smartphone to the CDU wireless network
- Support for your CDU supplied laptop, tablet or smartphone
- Advice to staff on purchasing a CDU approved PC, laptop, tablet or smartphone
- Supporting the customers and hardware of the CDU video conferencing network
- Support and connectivity of CDU VOIP telephones
- Collection of ITMS related forms
- Student account activations
Services not available
- Support of applications installed on your personal PC, laptop, tablet or smartphone
- Advice or support for social networking websites
- Personal PC security such as virus or trojan scanning
- Personal hardware support or warranty claims
- Personal software licensing issues
- Purchasing personal hardware or software
- Printing of personal or student documents
- Data recovery and support for corrupted USB's