iPhone with icons coming off screen

CDU mobile devices

Charles Darwin University supplies mobile phones and devices to staff as required.

All mobile phones, phone numbers and services are maintained by Information Technology Management and Support (ITMS), including assistance with the set-up of mobile data devices and satellite phones.

Any queries can be directed to the IT Kiosk:

  • call 8946 6291
  • or come visit us at the IT Kiosk to discuss your mobile phone requirements.

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All mobile purchases will need to be approved by your immediate supervisor.

CDU staff can contact ITMS to discuss options relating to

  • a new mobile phone and phone number
  • a replacement mobile phone with an existing CDU phone number for a faulty handset
  • suspending a lost or stolen phone
  • wireless 4G modem for your laptop etc. a satellite phone.

Once the ITMS staff member has helped you establish your needs,

  • Go to LogIT and click "I Need Something" > "New IT Goods" > " Mobiles Phones and Data Services" > "Mobile Phones & Data Devices"
  • Then follow the instructions on the page.
  • Once completed this will then go to your supervisor for approval.
  • Once approved by your supervisor the request is submitted for processing.

Can a corporate credit card be used to purchase a mobile device?

All mobile phone purchases should go through Procurement (8946 6258).

Wi-Fi Assist is a new feature on Apple's iOS9 that automatically uses mobile data when your Wi-Fi connection is unreliable, allowing seamless browsing or streaming. This however, can result in unwanted data usage.

Users with smaller data plans can switch off this feature by following the instructions below.

1. From the home screen, please choose "settings" then "mobile"

Reducing mobile data usage - Apple devices 1

2. Scroll to the bottom of the screen and look for the option to turn off "Wi-Fi Assist"

Reducing mobile data usage - Apple devices 2

If your device is lost or stolen, you should immediately ring the ITMS Service Desk on (08) 8946 6600 (x6600) to have the service suspended.

The PIN and PUK are associated with the SIM card provided with the phone and should never be retained with the device in the event it is lost/stolen.

ITMS will request Telstra/Optus to suspend the mobile service and device so calls cannot be made from the mobile or use the device by removing the SIM Card. The mobile number will be suspended by the service provider and will not be reallocated for 30 days. Therefore the mobile number can be re-assigned once a replacement device has been obtained. Only ITMS Telstra/Optus account representatives have the authority to request the service provider to disable mobile services.

Out of Hours

If out-of-hours, please call the ITMS Service Desk on (08) 8946 6600 and follow the instructions for calling the out-of-hours support number.  When prompted to leave a message please provide your full name, mobile number to be disabled and a current contact number enabling ITMS to call you back. Should the device be recovered, ITMS will have the number taken off suspension, the device re-enabled and a new SIM Card issued.

New replacement mobiles are requested via LogIT.

  • Go to LogIT and click "I Need Something" > "New IT Goods" > " Mobiles Phones and Data Services" > "Mobile Phones & Data Devices"
  • Then follow the instructions on the page.
  • This will then go to your supervisor for approval.
  • Once approved by your supervisor the request is submitted for processing.

Depending on availability ITMS may be able to provide a loan mobile to help you out until your new mobile is delivered.

Mobile devices such as smartphones and tablets are an integral part of working and studying at Charles Darwin University. Because these devices store information such as contacts, emails and documents, it is important that they are secure.

In addition to reporting a stolen corporate device to the IT Kiosk to have the SIM/IMEI blocked, here are some simple steps to increasing the security of your mobile device.

Setting a passcode and enabling the automatic lock feature:

One of the most important features of a mobile device is the ability to set a passcode (or PIN) to prevent unauthorised persons from accessing your device should it be lost or stolen.

How to setup passcodes (PIN) on the following devices

Most smart devices allow you to set them up to automatically lock themselves after a period of inactivity - make sure you choose the shortest timeout you are comfortable with. Two to five minutes is better than ten to thirty, even if it does feel slightly inconvenient.

Turn on device tracking:

Many modern smart-devices have inbuilt GPS (global positioning system) functionality. This feature can be utilised to locate your devices in the event that it is stolen or lost.

How to turn on device tracking on the following devices

Confidential or sensitive information:

Avoid storing confidential or otherwise sensitive information (passwords, bank account details or credit card numbers) on a mobile device because it is more likely to be lost or stolen than a computer.

Data usage explanation

International Roaming data usage refers to the data that you download or upload.

It includes everything from the emails received and web pages opened, to the email attachments sent and website buttons 'clicked'. Obviously selecting a web link only uploads a small amount of data usage, while watching an online video can be a huge download.

By convention, 1 megabyte (MB) is rounded down to 1,000 kilobytes (KB) and 1 gigabyte (GB) is rounded down to 1,000 megabytes (MB). Access speeds are generally given in 'bits per second', not 'bytes per second' (Where one byte is 8 bits). Usage is based on the amount downloaded - not the speed at which it is downloaded.

As an example an email received with a large 1Mb attachment will cost (depending on the country) roughly $15.36 plus an additional .50c for the new session to download that email and attachment.

International Travel Packs

At all times please keep overseas costs to a minimum using free WiFi services where possible.

See “Tips for reducing data costs while overseas” tab.

CDU staff are required to have International Roaming service enabled on their CDU issued mobile services prior to travelling overseas.

1. If you are unsure if you have international roaming applied to your mobile service, call Ext: 6291 for the AV Team to quickly check your mobile service.

2. Raise a LogIT request –> I need something -> Mobile Phones and Data Services -> Mobile Service -> Change existing mobile service -> Enable International Roaming

Confirm the below mentioned Travel packs are applicable to the country of travel prior to going overseas.  If not applicable, please ensure you refer to “Tips for reducing costs while overseas” ensuring data costs are kept to a minimum while travelling overseas.

Travel Pack – applied automatically when International Roaming service is applied to the mobile service.

$10 per day charge only applies once you travel overseas

$10 per day 200mb data 

Additional excess data charge $10 applies for each 500mb exceeded above the original 200mb. 

Frequent Travellers Pack - $120 per month – unlimited calls, SMS and 2Gb data per day.  

$120 per month fee applies regardless if overseas or not.

The Frequent Travellers Pack can be applied and removed as required.

CDU staff are responsible for ensuring a LogIT request is raised to have the Frequent Travellers Pack removed on their return.

If travelling for longer than a couple of weeks the Frequent Travellers Pack appears to be the cheaper option.

Please ensure at all times data costs are kept to a minimum when travelling overseas by using free WiFi services where possible.

Change email mobile phone settings from Push to fetch

As a standard, iPhone email settings are set to “push”.

This means that our Exchange email server pushes email to your phone whether you want it or not, adding to your data usage and costs.

Turning your email settings to “fetch” means you can tell your phone when to retrieve your email.

Where possible use free Wi-Fi services to save on data cost’s.

Instructions to update iPhone email settings from Push to Fetch 

Turn off data roaming

The “Data Roaming” setting on your iPhone allows you to turn off/on data usage while overseas.

If Data Roaming is set to “off” data will not be downloaded without your say so.

Change the Data Roaming setting to “On” when you need to access the internet or your email.

It is important to remember to change the Data Roaming setting back to “Off” on completion of accessing the internet or email.

Where possible use free Wi-Fi services to save on data cost’s.

Instructions to update iPhone Data Roaming settings off/on 

  • Where possible use the hotels and resorts free Wi-Fi services to download/upload your emails.
  • View the Telstra International Roaming website, choose your destination country from the list to confirm call rates while overseas


Contact information

W: logit.cdu.edu.au

IT Kiosk, Red 8, Casuarina campus
Office hours: 8am - 4pm, Mon- Fri (CST)

08 8946 6600 (ext 6600)
Phone hours: 7:30am - 6pm (Mon - Thu)
7.30am - 5.30pm (Fri)


ADAPT Technologies

The ADAPT technologies make it easier to access your work across a variety of devices.

Find out more about how ITMS are making the transition to ADAPT.

Related links