Learnline FAQs

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Logging on

Activating your student account 

Before you can access Learnline you need to activate your student account. To do this, you can use any computer with internet access (students at Casuarina campus can use the general access computers at the Information Centre, Orange 1, in the Library, or at the support desk).

You can also use any of the computers in the general purpose labs. To login, choose the user account ‘kiosk’ with the password ‘cdukiosk’.

Go to the Student Identity Manager website. Enter your student number preceded by a lower case ‘s’, i.e. s123456 to check your status of your account. It will prompt you to activate your account, unless you have done so previously.

If you have previously activated your computer account and know your password, you can change your password on the same site. If you do not know your password for a previously activated account, you will need to contact the Help Desk on 08 8946 6600 during business hours.

What's my username? 

Your username is your student ID preceded by a lower case 's', i.e. s123456.

What is my password? 

The password you use is the one you chose when you activated your student account.

What computer requirements do I need before I can use Learnline?

See the system requirements for information about computer requirements.

Accessing your units

Please note: not all units are available on Learnline.

If I enrol online how long will it take to access the units on Learnline?

You will be able to access the units you have enrolled in the day after you have enrolled online. Access is semester based, so if you enrol for the year, only the units for the current semester are accessible from the time the semester starts.

What is the first day I can access my Learnline units?

Learnline units become available to you by the first day of the semester. If you are not sure when your semester starts, please visit the site CDU important dates.

How do I know if my unit it is on Learnline? 

You should check each unit on the unit search website. Alternatively, call the 24 hour Learnline support for students on 1800 55 9347.

Do I have to wait until the first day of semester to access information on Learnline?

The lecturer will decide whether they want their unit to be available to students prior to the first day of semester. Where units are available early, students should not assume that lecturers will be available prior to the first day of semester.

Why can't I see my other units on Learnline? 

If your unit has a Learnline component and it is not visible you need to contact your lecturer. Alternatively, contact 24 hour Learnline support for students.

Telephone support: Call 1 800 559 347 and follow the prompts
Web: Online help support desk via CDU's customised support portal

Learnline or print-based?

Find out if your unit has a Learnline component or print-based materials by visiting the unit search website. Each unit indicates the relevant learning method:

  • Learnline(OLR): Internet access is required as this subject has an online component provided.
  • Print-based materials(PB): Students will be provided with some print-based study materials.

Note: for external mode, the most commonly used delivery method is Learnline. If an external mode unit also indicates that print-based materials will be sent to you, these materials are supplementary only, and your main method of learning will be via Learnline. Do not wait until your print materials get sent to you, as this will delay your studies.

Should you have any queries regarding your learning method please contact CDU Student Central.

CDU Student Central 
Freecall: 
1800 061 963.
Emailstudent.central@cdu.edu.au
Webhttp://cdu.edu.au/student-central

Can't log in?

I can't log into Learnline, what should I do? 

If you experience issues with your log in, please contact CDU’s ITMS service desk.

ITMS service desk 
Tel: (08) 8946 6600
LogIT job logging portal
WebITMS support for students

Who is my lecturer? 

Open your unit in Learnline and select ‘Staff Information’ or 'Teaching Staff" or "Contacts" from the left hand menu to view contact details of your lecturer/s.

Learnline

Login to Learnline

24 Hour Learnline Support
Freecall: 1 800 559 347
Web: Online Support Portal

Problems logging into Learnline
Tel: (08) 8946 6600
LogIT job logging portal
Web: ITMS support for students