Customer Service vs Customer Experience


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Presenter:  Paperbark HR and Charles Darwin University

Date: Oct 15, 2018

Time: 1:00pm to 4:00pm

Contact person:  Eventbrite
T: 03 8658 0810
E: https://www.eventbrite.com.au/contact/

Location:  Charles Darwin University Waterfront Campus, Kitchner Drive, The Waterfront, Darwin City, NT 0800

Focusing on Customer Service and forgetting Customer Experience may end up affecting profits. This workshop focuses on how increasing customer experience often increases profit margins.

In many industries, focusing on customer experiences will mean return business, referrals between customers and their friends and also the customer making higher $ purchases. This workshops reminds workers and business owners to reflect on this issue.

Organiser of Customer Service vs Customer Experience - Paperbark HR and Charles Darwin University

Paperbark HR is an Aboriginal owned business operated by Lenore Dembski Paperbark Woman. The business is located in Darwin in the Northern Territory. Further information can be found at www.paperbarkwoman.com.au. The CDU School of Business, the Northern Institute and the School of VET are all part of Charles Darwin University.

For more information  www.cdu.edu.auwww.cdu.edu.au/northern-institute

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