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Short courses

VTP317 Customer Service Skills

This program is designed for learners looking to develop and upskill customer service skills and knowledge required to interact and communicate with a diverse range of customers, to assist with basic enquiries and contribute to a service culture, to solve customer problems and use techniques to deal with customer difficulties and to build customer relationships and foster customer loyalty.

Delivery and assessment resources are accessed online via CDUs online learning platform Learnline.

Face to face workshops will be held at the CDU Palmerston campus.

Entry requirements

You must:

  • be 18 years or older; and
  • not be attending secondary school; and
  • be able to demonstrate appropriate language, literacy, and numeracy skills and knowledge to undertake this course. This is demonstrated if you have completed a qualification deemed equivalent to an Australian Year 11 or higher, Australian Certificate III or higher, or by completing a Language, Literacy, and Numeracy (LLN) assessment.

*If you do not meet the entry requirements and would like to discuss your options, contact Student Central.


To be eligible for an NT Government funded place you must be:

  • a Northern Territory resident; and
  • an Australian citizen, permanent Australian resident or a New Zealand citizen who has resided in Australia for a minimum of six months


To be eligible for an NT Government funded place you must be:

  • a resident of the Northern Territory; and
  • a temporary visa holder who:
    • does not have work or study restrictions
    • has a valid visa for the duration of the training, allowing for the total volume of learning required to achieve the qualification, including supervised and unsupervised training and study
    • is not the primary provisional visa holder of a skilled, business innovation and investment, student, work or holiday visa identified on the Department of Home Affairs website.

Upcoming intakes

There are currently no course offerings in 2021 for this course.

Course structure

To achieve the vocational training program VTP317 - Customer Service Skills a total of three (3) units of competency must be completed as listed below.

Students will be issued with a Statement of Attainment upon successful completion.

The total Nominal Hours for this training program is 110.

Code Module/Unit of Competency Hours
Units of Competency
SIRXCEG001 Engage the customer 30
SIRXCEG002 Assist with customer difficulties 40
SIRXCEG003 Build customer relationships with loyalty 40
  Total nominal hours for the training program 110



This is a non-award course and a Statement of Attainment will be issued for nationally recognised units of competency successfully completed.

Additional information

You can access student services, find support and explore your community through the Current Students web.

Contact details Phone: (08) 8946 7766 or 1800 061 963 (free call).