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Vocational Education & Training

SIR20216 Certificate II in Retail Services

2018

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Overview

Alice Springs, Palmerston, Remote

Estimated completion time: 0.5 year/s

The length of time to complete this qualification will depend on the location, study mode and selected units.
Refer to the relevant course information flyer for further information.

CDU Reference
Sector
Vocational Education & Training
Industry groups
SALES AND PERSONAL SERVICES
Occupation types
Sales Assistant (General)

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

This qualification is suitable for VET in Secondary Students (VSS).

Career opportunities

Occupations relevant to this qualification in industry sectors such as Retail Services include:

  • Cashier
  • Retail Liquor Outlet Attendant
  • Food Sales Assistant (Fast Food Outlets)
  • Retail Assistant
  • Customer service assistant

Credit transfers & pathways

Skills recognition

Recognition of Prior Learning (RPL)
RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.
This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact VET RPL Enquiries on 1800 238 838 or email vet.rpl.enquiries@cdu.edu.au.

Credit Transfer
Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.
In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

Pathways

VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline

 

Pathways from the qualification

SIR30216 Certificate III in Retail

Entry requirements

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

CDU Entry Requirements - 2018

A pre - enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

Course fees

Based on course nominal hours of between 345 - 365 hours, approximate 2018 course fees will be:
VET Tuition Fees: $1,035.00 - $1,095.00
Domestic Full Fees: $5,175.00 - $5,475.00
Fee for Service: as per fee for service agreement

The following Fees are applicable to this course:

Domestic Students

VET tuition fees

This course is subsidised by the NT Government. Information about VET Tuition fees for eligible NT residents is available in the VET Student Guide, VET Fees online or 2018 VET Fees.pdf. VET Tuition Fees for 2018 will be charged at $3.00 per nominal hour for subsidised training.

  • This is a current, nationally accredited qualification from the SIR Retail Services Training Package.

  • VET for Secondary Students (VSS)

    Select VSS for more detail about this program.

    Employability skills

    Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: training.gov.au

    Location and study mode

    Delivery at all locations is subject to sufficient demand and resources.

    Locations: Alice springs, Palmerston, Remote

    Study Mode: Online - students are enrolled and will complete each unit online. Where online access is difficult, work books with assignments are made available.
    Face-to-face
    Some components of this qualification may be available in other modes of delivery and not all modes are available at all locations.

    Subject to demand other locations and modes may become available throughout the year.

Contact details

Business (Central)
Location: Alice Springs Campus
Phone: 08 8959 5467
Fax: 08 8959 5344
Email: Business_Central@cdu.edu.au

Hair, Beauty and Retail
Location: Palmerston Campus
Phone: 08 8946 7520
Fax: 08 8946 7944
Email: VET.hair_beauty_retail@cdu.edu.au

Course structure

To achieve a Certificate II in Retail Services a total of Twelve (12) units of competency must be completed comprising Seven (7) Core and Five (5) Elective units as detailed in the packaging rules and listed below.

The total Nominal Hours for the sequence listed below is 345-365.
 

Code Module/Unit of Competency
Hours
CORE UNITS OF COMPETENCY
SIRXCEG001 Engage the customer
30
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
40
SIRXIND001 Work effectively in a service environment
45
SIRXIND003 Organise personal work requirements
20
SIRXPDK001 Advise on products and services
30
SIRXRSK001 Identify and respond to security risks
30
SIRXWHS002 Contribute to workplace health and safety
20
  Total nominal hours for core units
215
ELECTIVE UNITS OF COMPETENCY (Select 5)
SIRRFSA001 Handle food safely in a retail environment
40
SIRRINV001 Receive and handle retail stock
35
SIRRMER001 Produce visual merchandise displays
35
SIRXSLS002 Follow point-of-sale procedures
20
BSBWOR204 Use business technology
20
SIRXIND002 Organise and maintain the store environment
20
  Total nominal hours for elective units
130 - 150
  Total nominal hours for the qualification
345 - 365

 

Everything you need to know to get started

How to apply for domestic students

CDU VET has several pathways for you to apply.

 

Visit How to apply for CDU VET courses for more information.

 

Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.

 

CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.

Are you applying as an International Student?

Everything you need to get apply

How to apply for international students

Applications to CDU must be submitted online.

 

The process is simple, all you need is a valid email address to create your online account.

 

Once you have started the application you will have the option of saving your application and resuming it at a later date.

 

There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.

 

To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.

Are you applying as a Domestic Student?

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