Alice Springs, Palmerston, Remote
Estimated completion time: 1 year/s
The length of time to complete this qualification will depend on the location, study mode and selected units.
Refer to the relevant course information flyer for further information.
This program is currently only available for continuing students. Contact 1800 061 963 or email: myVETcourse@cdu.edu.au for further information.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Students require a retail workplace, these can be unpaid, such as a volunteer in a charity store, where they can have minimum of 3 hours weekly practice to develop their skill base.
This qualification may also be suitable for Apprenticeships.
Occupations relevant to this qualification in industry sectors such as Retail Services include:
- Sales Team Leader (Retail)
- Customer Service Representative
- Retail Supervisor
- Sales Assistant
- Team Leader
- Retail Assistant
Credit transfers & pathways
Recognition of Prior Learning (RPL)
RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.
This can include skills from:
- Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
- Work experience (including both work that is paid and unpaid); and/or
- Life experience (for example leisure pursuits or voluntary work).
RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.
Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.
For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact VET RPL Enquiries on 1800 238 838 or email firstname.lastname@example.org.
Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.
Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.
In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.
Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.
Pathways from the qualification
SIR40316 Certificate IV in Retail Management
Course information flyer(s)
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
CDU Entry Requirements - 2018
A pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.
Based on course nominal hours of between 400 -460 hours, approximate 2019 course fees will be:
VET Tuition Fees:1,280.00 - $1,472.00
Domestic Full Fees:$6,800.00 -$7,820.00
The following Fees are applicable to this course:
2019: Information about 2019 VET Tuition fees for eligible NT residents is available 2019 VET Fees VET Tuition Fees for 2019 will be charged at $3.20 per nominal hour for subsidised training.
This is a current, nationally accredited qualification from the SIR Retail Services Training Package.
Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: training.gov.au
Location and study mode
Delivery at all locations is subject to sufficient demand and resources.
Locations: Alice Springs, Palmerston, Remote
Study Mode: Internal, Mixed mode
Some components of this qualification may be available in other modes of delivery and not all modes are available at all locations.
Subject to demand other locations and modes may become available throughout the year.
To achieve a Certificate III in Retail a total of Thirteen (13) units of competency must be completed comprising eight (8) core and five (5) elective units as detailed in the packaging rules and listed below.
The total Nominal Hours for the sequence listed below is 400 - 460.
|Code||Module/Unit of Competency||Hours|
|CORE UNITS OF COMPETENCY|
|SIRXCEG001||Engage the customer||30|
|SIRXCEG002||Assist with customer difficulties||40|
|SIRXCEG003||Build customer relationships and loyalty||40|
|SIRXCOM002||Work effectively in a team||30|
|SIRXIND001||Work effectively in a service environment||45|
|SIRXRSK001||Identify and respond to security risks||30|
|SIRXSLS001||Sell to the retail customer||20|
|SIRXWHS002||Contribute to workplace health and safety||20|
|Total nominal hours for core units||255|
|ELECTIVE UNITS OF COMPETENCY (Select 5)|
|SIRXCOM003||Promote team cohesion||30|
|SIRRFSA001||Handle food safely in a retail environment||40|
|SIRRFSA002*||Supervise a food safety program||40|
|SIRRINV001||Receive and handle retail stock||35|
|SIRXMGT001||Supervise and support frontline team members||40|
|BSBMKG401||Profile the market||50|
|SIRRRTF001||Balance and secure point-of-sale terminal||20|
|SIRXIND002||Organise and maintain the store environment||20|
|Total nominal hours for elective units||145-205|
|Total nominal hours for the qualification||400-460|
* Units with a * have prerequisite units.
*SIRRFSA001 Handle food safely in a retail environment