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TAFE

BSB20120 Certificate II in Workplace Skills

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This course is only available to Domestic students and your preference is currently set to International.

This course is only available to International students and your preference is currently set to Domestic.

Key details

Duration

1 year/s

This program is delivered over a period of 1 year. The length of time to complete this qualification will depend on the location, study mode and/or units selected and will vary depending upon how long a student takes to reach the required competency level.

Intake

Locations

Tennant Creek
Not available to international students.

Course code

BSB20120

Overview




Availability: Applications are open for 2026. 
Online Application: This course is not available for online applications. Please contact the team on the details below for further information on how to apply.    
Apprenticeships/Traineeships: This course can be undertaken as a traineeship. Visit TAFE Apprenticeships and Traineeships for more information. (example)

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Delivery Details
LocationTennant Creek
Duration8 months part-time
*Duration may vary depending on how long a student takes to reach the required competency level
Study ModeBlended
*Information relating to study modes can be found in the 2026 TAFE Student Guide
Start Date21st April 2026
*A course timetable/study plan will be provided on application for the course.
AttendanceTennant Creek
Face-to-face blocks: 4 x 4 days
Online sessions: 5 x 1 day

Career opportunities

Possible occupations relevant to this qualification include:

  • administration assistant 
  • clerical workers 
  • data entry operator 
  • information desk clerk 
  • office junior or receptionist. 

 

Credit transfers and advanced standing

Skill recognition

Recognition of Prior Learning (RPL)

RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact Student Central on 1800 061 963 (free call) or email Student.Central@cdu.edu.au.

Credit Transfer

Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.

In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

Pathways

VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.

Further training pathways from this qualification include but are not limited to BSB30120 Certificate III in Business. />

Fees

2026 Fees

  Fee Type  2026 Course Fees
  NT Government supported*  $1,232.00 (fee exemption may apply**)
  Full Fee  $3,712.00

*This course is supported by the NT Government for eligible domestic students who are NT residents. A limited number of NT Government supported places are available, so secure your place now.

Fees shown are indicative and subject to change annually. Actual course fees may vary depending on the units chosen. International non-student visa-holders; study eligibility needs to be verified before enrolment. Fees may vary depending on the visa type.

For further clarification and information on fees, payment options, instalment plans, and refunds, contact CDU on 1800 061 963 or refer to TAFE Fees and Payments.

Fee exemptions

Exemptions apply to TAFE tuition fees for NTG supported courses only.

At the time of enrolment, students in these categories will be exempt from paying tuition fees:

  • Recipient of a Centrelink payment
  • Recipient of Department of Veterans Affairs benefits
  • Enrolled Secondary Students
  • Permanent residents with refugee or humanitarian status

Certified copy of the evidence must be provided at the time of enrolment.

If your course is delivered in a location that is listed on the NTG’s Location Categories for VET Funded Programs, with remote as the location category you may be eligible for the Remote 2 Location tuition fee exemption.

Delivery allowance for VET funded programs

International VET Package

Course information flyer(s)

CDU Aquaculture students

Why study at CDU?

Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed. 

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities
  • Recognition of prior learning to qualify faster
VET-palmerston-cookery-flipped

Why study at CDU?

Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.

  • Access to first-class facilities
  • Recognition of prior learning accepted
  • Packages into higher education available for most courses
CDU Aquaculture students

Why study at CDU?

Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed. 

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities
  • Recognition of prior learning to qualify faster
VET-palmerston-cookery-flipped

Why study at CDU?

Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.

  • Access to first-class facilities
  • Recognition of prior learning accepted
  • Packages into higher education available for most courses

What will I study?

To achieve BSB20120 Certificate II in Workplace Skills a total of ten (10) units of competency must be completed comprising five (5) core and five (5) elective units as detailed in the packaging rules and listed below.

Course structure


The total nominal hours for the sequence listed below is 320.

TENNANT CREEK

CodeModule/Unit of CompetencyHours
Core units of competency
BSBCMM211Apply communication skills40
BSBOPS201Work effectively in business environments30
BSBPEF202Plan and apply time management20
BSBSUS211Participate in sustainable work practices20
BSBWHS211Contribute to the health and safety of self and others20
 Total nominal hours for core units130
Elective units of competency (Total of 5 elective units)
Group A Self-Management (minimum of 1 unit must be selected from Group A)
BSBPEF201Support personal wellbeing in the workplace50
Group B Technology (minimum of 1 unit must be selected from Group B)
BSBTEC101Operate digital devices20
BSBTEC201Use business software applications60
BSBTEC202Use digital technologies to communicate in a work environment20
Group C Working with Others
BSBTWK201Work effectively with others40
 Total nominal hours for elective units190
 Total nominal hours for the qualification320

 

Entry requirements

Admission criteria

There are no formal entry requirements for this qualification.

A Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation helps identify any areas where you may need additional support to help you achieve your goals.


Required Resources

Students will have 24/7 access to assessments and learning resources on CDU's online learning platform Learnline. Before you can use Learnline however, you'll need to ensure that your computer has the correct setup.

The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.

Nikki

CDU student

Nikki Govan

I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.

Ellie

CDU student

CDU International students

The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.

Nikki

CDU student

Nikki Govan

I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.

Ellie

CDU student

CDU International students

Course details

Accreditation



This is a current, nationally accredited qualification from the BSB Business Services Training Package.

Location and study mode



Delivery at all locations is subject to sufficient demand and resources.

Locations: Tennant Creek

Study Mode: On campus and online



Subject to demand other locations and modes may become available throughout the year.

Additional information

Sector
TAFE
Industry groups
BUSINESS AND CLERICAL
Occupation types
General Clerk
Area of study
Business and Retail Services, Business

Contact details

Business and Workforce Management
Location: Education and Community Precinct and Alice Springs Campus
Phone: 08 8946 7517 (ECP) 08 8959 5461 (ASP)
Email: vet.business@cdu.edu.au

You make CDU

Together we are a positive force for change in our communities and the world.

You make CDU

Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.

You make CDU

Together we are a positive force for change in our communities and the world.

You make CDU

Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.

How to apply

How to apply for domestic students

CDU TAFE has several pathways for you to apply.

 

Visit How to apply for CDU TAFE courses for more information.

 

Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.

 

CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

How to apply for international students

Applications to CDU must be submitted online.

 

The process is simple, all you need is a valid email address to create your online account.

 

Once you have started the application you will have the option of saving your application and resuming it at a later date.

 

There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.

 

To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like TAFE and undergraduate.

We are here to help

Submit an enquiry and our friendly team will be in touch.

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