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Key details

Duration

1 year/s

This program is delivered over a period of one (1) year. The length of time to complete this qualification will depend on the location, study mode and selected units.

Intake

Locations

Alice Springs, Jabiru, Katherine, Nhulunbuy, Tennant Creek, Waterfront Darwin, Yulara, various, Remote
Not available to international students.

Course code

BSB20120

Overview

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Career opportunities

Occupations relevant to this qualification are available in industry sectors such as Business Administration, Local Government Administration and Government Service Delivery including:
> administration assistant
> clerical workers
> data entry operator
> information desk clerk
> office junior or receptionist.

Credit transfers and advanced standing

Skill recognition

Recognition of Prior Learning (RPL)

RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact Student Central on 1800 061 963 (free call) or email Student.Central@cdu.edu.au.

Credit Transfer

Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.

In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

Pathways

VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.

Further training pathways from BSB20120 Certificate II in Business include but are not limited to BSB30120 Certificate III in Business.

Fees

2023 course fee for students who are eligible for an NT Government supported place range from $382.50 - $510.00, and for students who are not eligible range from $2,550.00 - $3,400.00 dependent on the units chosen.

VET fee exempt

Exemptions apply to VET tuition fees for NTG supported courses only.

At the time of enrolment, students in these categories will be exempt from paying tuition fees:

  • Recipient of a Centrelink payment
  • Recipient of a Veteran's Affairs payment
  • Enrolled Secondary Students
  • Permanent residents with refugee or humanitarian status

Certified copy of the evidence must be provided at the time of enrolment.

If your course is delivered in a location that is listed on the NTG’s Location Categories for VET Funded Programs, with remote as the location category you may be eligible for the Remote 2 Location tuition fee exemption.

Delivery allowance for VET funded programs

CDU Aquaculture students

Why study at CDU?

"Study with the Territory's largest provider of Vocational Education and Training (VET) and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities
  • Recognition of prior learning to qualify faster"
VET-palmerston-cookery-flipped

Why study at CDU?

"Study with the Northern Territory's largest provider of Vocational Education and Training (VET) and gain industry-ready skills and experience.

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities - Recognition of prior learning accepted
  • Packages into higher education available for most courses"

What will I study?

To achieve BSB20120 Certificate II in Workplace Skills a total of TEN (10) units of competency must be completed comprising five (5) core and five (5) elective units as detailed in the packaging rules and listed below.

Course structure

The total nominal hours for the sequence listed below is 255 - 340.

CodeModule/Unit of CompetencyHours
Core units of competency
BSBCMM211Apply communication skills40
BSBOPS201Work effectively in business environments30
BSBPEF202Plan and apply time management20
BSBSUS211Participate in sustainable work practices20
BSBWHS211Contribute to the health and safety of self and others20
 Total nominal hours for core units130
Elective units of competency (Select 5)
Group A Self-Management (minimum of 1 unit must be selected from Group A)
BSBPEF201Support personal wellbeing in the workplace50
Group B Technology (minimum of 1 unit must be selected from Group B)
BSBTEC101Operate digital devices20
BSBTEC201Use business software applications60
BSBTEC202Use digital technologies to communicate in a work environment20
Group C Working with Others
BSBOPS203Deliver a service to customers40
BSBPEF101Plan and prepare for work readiness20
BSBTWK201Work effectively with others40
Unnamed 
BSBOPS101Use business resources15
 Total nominal hours for elective units125 - 210
 Total nominal hours for the qualification255 - 340

 

Entry requirements

Admission criteria

There are no formal entry requirements for this qualification however a pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.

Nikki

CDU student

Nikki Govan

I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.

Ellie

CDU student

CDU International students

Course details

Accreditation

This is a current, nationally accredited qualification from the BSB Business Services Training Package.

VET for secondary schools

VET for Secondary Students (VSS)

Select VSS for more detail about this program.

Employability skills

Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: training.gov.au

Location and study mode

Delivery at all locations is subject to sufficient demand and resources.

Locations: Alice Springs, Jabiru, Katherine, Nhulunbuy, Tennant Creek, Waterfront Darwin, Yulara, Various, remote

Study Mode: On campus, online

Subject to demand other locations and modes may become available throughout the year.

Additional information

Sector
Vocational Education & Training
Industry groups
BUSINESS AND CLERICAL
Occupation types
General Clerk
Area of study
Business and Retail Services, Business

Contact details

Email:Student.Central@cdu.edu.au. Phone: (08) 8946 7766 or 1800 061 963 (free call).

You make CDU

Together we are a positive force for change in our communities and the world.

You make CDU

Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.

How to apply

How to apply for domestic students

CDU VET has several pathways for you to apply.

 

Visit How to apply for CDU VET courses for more information.

 

Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.

 

CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

How to apply for international students

Applications to CDU must be submitted online.

 

The process is simple, all you need is a valid email address to create your online account.

 

Once you have started the application you will have the option of saving your application and resuming it at a later date.

 

There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.

 

To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.

We’re here to help you

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