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This course is only available to International students and your preference is currently set to Domestic.
Key details
Duration
This course can typically be completed within 12 months.
* The actual duration may vary depending on where and how you study, the units you choose, and the time needed to demonstrate the required skills and knowledge.
Intake
Locations
Entry requirements
View full entry requirementsCourse code
Overview
Availability:Applications for 2027 are now open.
Online Application: This course is available for online application.
Apprenticeships/Traineeships: This course can be undertaken as a traineeship. Visit TAFE Apprenticeships and Traineeships for more information.
This qualification reflects the role of individuals who have the primary responsibility of engaging the
customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
| Delivery Details | |
| Location | Palmerston Remote |
| Duration | 12 months part-time * Course duration may vary depending on the time required to achieve the required competencies. |
| Study Mode | Workplace * Information about study modes are available in the 2027 TAFE Student Guide. |
| Start Date | February 1, 2027 * You can enrol any time after the start date. The delivery team will work with you to confirm your start date and the next available unit. * You will receive an individualised study plan. |
| Attendance | Face-to-face workshops in the workplace or simulated workplace by arrangement with the lecturer. |
Career opportunities
After completing this course, you may be able to work in roles such as:
- frontline sales assistant
- customer service representative
- retail assistant
- retail supervisor
- team leader (retail)
- cashier
Credit transfers and advanced standing
Skill recognition
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) recognises skills and knowledge gained through previous study, work experience, volunteering, or life experience. If your existing skills and knowledge meet the requirements of a unit of competency, you may be eligible to receive credit towards your qualification. If you would like to apply for RPL, please indicate this when completing your enrolment form. For more information, please contact CDU TAFE Student Services on 08 8946 7111, or email TAFE@cdu.edu.au.
Credit Transfer
If you have completed the same, or an equivalent, unit through another Australian Registered Training Organisation (RTO), you may be eligible for a credit transfer. To apply, submit a completed Application for Credit Transfer Form and supporting documentation. Applications are encouraged at the time of enrolment. There is no fee for credit transfer applications.
Pathways
VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.
Successful completion of this course may provide a pathway to further study, including SIR40316 Certificate IV in Retail Management.
Fees
2027 Fees
| Fee Type | 2027 Course Fees |
| NT Government supported* | Free |
| Full Fee | $5,838.75 - $6,928.65 |
Eligible domestic students who are NT residents may be able to study this course with Northern Territory Government support. Places are limited, so apply early.
Read the eligibility requirements to check if you-re eligible.
Fees shown are indicative and subject to change annually. Actual course fees may vary depending on the units chosen. International non-student visa-holders; study eligibility needs to be verified before enrolment. Fees may vary depending on the visa type.
For further clarification and information on fees, payment options, instalment plans, and refunds, contact CDU on 1800 061 963 or refer to TAFE Fees and Payments.
Fee exemptions
Exemptions apply to TAFE tuition fees for NTG supported courses only.
At the time of enrolment, students in these categories will be exempt from paying tuition fees:
- Hold a current Centrelink Concession or Healthcare card
- Hold a Veteran's Healthcare card
- Enrolled Secondary Students
- Hold a permanent resident visa with Refugee or Humanitarian status
Certified copy of the evidence must be provided at the time of enrolment.
If your course is delivered in a location that is listed on the NTG's Location Categories for VET Funded Programs, with remote as the location category you may be eligible for the Remote 2 Location tuition fee exemption.
International VET Package
Course information flyer(s)
Why study at CDU?
Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.
- Learn from expert lecturers and industry professionals
- Access to first-class facilities
- Recognition of prior learning to qualify faster
Why study at CDU?
Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.
- Access to first-class facilities
- Recognition of prior learning accepted
- Packages into higher education available for most courses
Why study at CDU?
Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.
- Learn from expert lecturers and industry professionals
- Access to first-class facilities
- Recognition of prior learning to qualify faster
Why study at CDU?
Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.
- Access to first-class facilities
- Recognition of prior learning accepted
- Packages into higher education available for most courses
What will I study?
To achieve SIR30216 Certificate III in Retail, a total of 13 units of competency must be completed comprising 8 core and 5 elective units as detailed in the packaging rules and listed below. The electives offered may vary between campuses.
Course structure
The total Nominal Hours for the sequence listed below is 375 - 445.
| Code | Module/Unit of Competency | Hours |
| CORE UNITS OF COMPETENCY | ||
| SIRXCEG001 | Engage the customer | 30 |
| SIRXCEG002 | Assist with customer difficulties | 40 |
| SIRXCEG003 | Build customer relationships and loyalty | 40 |
| SIRXCOM002 | Work effectively in a team | 30 |
| SIRXIND001 | Work effectively in a service environment | 45 |
| SIRXRSK001 | Identify and respond to security risks | 30 |
| SIRXSLS001 | Sell to the retail customer | 20 |
| SIRXWHS002 | Contribute to workplace health and safety | 20 |
| Total nominal hours for core units | 255 | |
| ELECTIVE UNITS OF COMPETENCY (Select 5 units) | ||
| SIRRFSA001 | Handle food safely in a retail environment | 40 |
| SIRRFSA002* | Supervise a food safety program | 40 |
| SIRRINV001 | Receive and handle retail stock | 35 |
| SIRRMER001 | Product visual merchandise displays | 35 |
| SIRRRTF001 | Balance and secure point-of-sale terminal | 20 |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | 30 |
| SIRXCOM003 | Promote team cohesion | 30 |
| SIRXIND002 | Organise and maintain the store environment | 20 |
| SIRXIND003 | Organise personal work requirements | 20 |
| SIRXMGT001 | Supervise and support frontline team members | 40 |
| Total nominal hours for elective units | 120 - 190 | |
| Total nominal hours for the qualification | 375 - 445 | |
* Prerequisite unit: SIRRFSA001 Handle food safely in a retail environment
Entry requirements
Admission criteria
A pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy, Numeracy and Digital Literacy (LLND) assessment.
To ensure you have the skills and support needed to study this course, all applicants are required to complete a Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation.
Students require a retail workplace where they can have a minimum of three (3) hours weekly practice to develop their skill base. This can be unpaid, such as a volunteer in a charity store.
Required Resources
Students will have access to assessments and learning resources at any time through CDU's online learning platform, Learnline. Before getting started, make sure your computer meets the required system requirements.
Students are provided with a Learner Guide and access to online modules.
Computer and internet access is required to source information and complete assessments.
The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.
Nikki
CDU student
I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.
Ellie
CDU student
The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.
Nikki
CDU student
I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.
Ellie
CDU student
Course details
Accreditation
This is a current, nationally accredited qualification from the SIR Retail Services Training Package.
Location and study mode
Locations: Palmerston, Remote
Study Mode: On campus
Note:
Delivery at individual locations is subject to demand. Additional locations and/or study modes may become available pending sufficient demand.
Additional information
Contact details
Business and Workforce Management |
Culinary Arts and Hospitality |
You make CDU
Together we are a positive force for change in our communities and the world.
You make CDU
Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.
You make CDU
Together we are a positive force for change in our communities and the world.
You make CDU
Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.
How to apply
How to apply for CDU TAFE
Admission requirements
Domestic or international student?
How to apply for international students
Applications to CDU must be submitted online.
The process is simple, all you need is a valid email address to create your online account.
Once you have started the application you will have the option of saving your application and resuming it at a later date.
There is no application fee when you apply online.
Find a CDU agent partner
Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.
To help with the process, we've compile a list of authorised representatives.
Not sure if you are a domestic or international student?
That's OK - it can be a little tricky to know the difference.
To help you out, we've put together a guide to answer any questions you might have.
Things like the difference between domestic and international students or the difference between course types like TAFE and undergraduate.
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