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Key details

Duration

1 year/s

This program is delivered over a period of 12 months part-time. The length of time to complete this qualification will depend on the location, study mode and selected units.

* - Student Visa holders must study internally full time

Locations

Alice Springs, Palmerston
Not available to international students.

Course code

SIR30216

Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Career opportunities

Occupations relevant to this qualification in industry sectors such as Retail Services include:
>Frontline sales assistant
>Customer service representative
>Shop assistant
>Retail supervisor
>Team leader
>Senior sales assistant

Credit transfers and advanced standing

Skill recognition

Recognition of Prior Learning (RPL)

RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.

This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact Student Central on 1800 061 963 (free call) or email Student.Central@cdu.edu.au.

Credit Transfer

Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.

In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

Pathways

VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.

Further training pathways from this qualification include but are not limited to SIR40316 Certificate IV in Retail Management.

Fees

2022 Course fees for students who are eligible for an NT Government supported place range from $1,400.00 - $1,610.00, and for students who are not eligible range from $6,000.00 - $6,900.00 dependent on the units chosen.

Course information flyer(s)

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Why study at CDU?

Study with the Territory's largest provider of Vocational Education and Training (VET) and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities
  • Recognition of prior learning to qualify faster

What will I study?

To achieve SIR30216 Certificate III in Retail a total of Thirteen (13) units of competency must be completed comprising eight (8) core and five (5) elective units as detailed in the packaging rules and listed below. The electives offered may vary between campuses.

Course structure

The total Nominal Hours for the sequence listed below is 400 - 460.

Code Module/Unit of Competency Hours
CORE UNITS OF COMPETENCY
SIRXCEG001 Engage the customer 30
SIRXCEG002 Assist with customer difficulties 40
SIRXCEG003 Build customer relationships and loyalty 40
SIRXCOM002 Work effectively in a team 30
SIRXIND001 Work effectively in a service environment 45
SIRXRSK001 Identify and respond to security risks 30
SIRXSLS001 Sell to the retail customer 20
SIRXWHS002 Contribute to workplace health and safety 20
  Total nominal hours for core units 255
ELECTIVE UNITS OF COMPETENCY (Select 5)
BSBMKG401 Profile the market 50
SIRRFSA001 Handle food safely in a retail environment 40
SIRRFSA002* Supervise a food safety program 40
SIRRINV001 Receive and handle retail stock 35
SIRRRTF001 Balance and secure point-of-sale terminal 20
SIRXCOM003 Promote team cohesion 30
SIRXIND002 Organise and maintain the store environment 20
SIRXMGT001 Supervise and support frontline team members 40
  Total nominal hours for elective units 145-205
  Total nominal hours for the qualification 400-460

* Prerequisite unit: SIRRFSA001 Handle food safely in a retail environment
 

Entry requirements

Admission criteria

CDU Domestic Entry Requirements

A pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

To ensure you have the right skills and support to succeed in your course, a Language, Literacy and Numeracy (LL&N) evaluation helps identify any areas where you may need additional support to help you achieve your goals.

Students do require a retail workplace where they can have a minimum of three (3) hours weekly practice to develop their skill base. This can be unpaid, such as a volunteer in a charity store. Students must be 15 years of age or older as per CDU Student Guide.

Essential requirements

English language requirements

I wanted to turn my regular job into my dream job, and the Charles Darwin University course offered exactly what I needed: practical skills.

Yulia

CDU Student

Yulila Shche writing at a desk / working from home

Course details

Accreditation

This is a current, nationally accredited qualification from the SIR Retail Services Training Package.

VET for secondary schools

VET for Secondary Students (VSS)

Select VSS for more detail about this program.

Employability skills

Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: training.gov.au

Location and study mode

Delivery at all locations is subject to sufficient demand and resources.

Locations: Alice Springs, Palmerston

Study Mode: Online

Subject to demand other locations and modes may become available throughout the year.

Additional information

Sector
Vocational Education & Training
Industry groups
SALES AND PERSONAL SERVICES
Occupation types
Sales Assistant (General)
Area of study
Business and Retail Services, Business

Contact details

Email:Student.Central@cdu.edu.au. Phone: (08) 8946 7766 or 1800 061 963 (free call).

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How to apply

How to apply for domestic students

CDU VET has several pathways for you to apply.

 

Visit How to apply for CDU VET courses for more information.

 

Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.

 

CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

How to apply for international students

Applications to CDU must be submitted online.

 

The process is simple, all you need is a valid email address to create your online account.

 

Once you have started the application you will have the option of saving your application and resuming it at a later date.

 

There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.

 

To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.

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