
Instructions
ITMS has the vision to move towards a seamless and more secure login experience. In doing so, however, there are a few things we need to do along the way. To do this we need to make some changes and the first of those will be enabling Microsoft Multi-Factor Authentication (MFA).
Tip: Set up an additional method of authentication, such as your desk phone, in case you forget or lose your mobile.
Instructions
Instructions
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Video
The preference is to use the Outlook App on these devices which is MFA aware, and then you need to remove and add your CDU email account again.
For specific instructions on how to setup mail on your own device, see connect your personal device to your CDU email account.
CDU is obliged to manage a greater cybersecurity threat than ever before. Increasing the authentication factor options, means that the greatest threat of password compromise is vastly diminished. But we know this can't just be about security.
We need to seek the right balance between security and usability matched to an aspirational goal of a password-less future. We envision that one day it may be as simple as entering a pin or using your face or fingerprint to authenticate to all your services.
Methods available include:
Generally application authentication is seen as a more secure option due to the encryption of the application and challenge/response system, particularly for overseas travellers.
Once you have logged into the Cisco AnyConncect VPN client with your CDU username and password.
You will be presented with the MFA verification. Unfortunately this only works with your "Default Sign-in Method" and not any secondary methods you may have added.
The default can be changed by going to you security Info and changing the verification method.
Instructions
Ideally when you set up your MFA you added your desk phone number as an alternate method.
However, if you didn't you can contact ITMS, and we can add your desk phone on your behalf.
You then need to login again and this time when the dialogue box pops up asking you to enter code select "Sign in another way".
For students there will be no additional login steps required, the Learnline portal will still provide the same login rules as before, however the login windows does look a little different.
For CDU Staff who access Learnline via the portal, theyhave to set up their new MFA preference before it can be accessed.
An app password needs to be requested from ITMS.
To check if you understand the information above, please test your knowledge with the following quiz:
We are your first point of contact for assistance with computers, the internet, telephones, printers and associated information technology equipment and services.
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T: 08 7943 6600
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