Skip to main content

Key details


0.5 year/s

This program is delivered over a period of six (6) months on a full-time basis or one (1) year on a part-time basis. The length of time to complete this qualification will depend on the location, study mode and selected units.

* - Student Visa holders must study internally full time


Alice Springs, Remote, Waterfront Darwin, Online
Not available to international students.

Course code



This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Individuals can choose to complete a specialisation in Business Administration.

Career opportunities

Occupations relevant to this qualification in industry sectors such as Customer Service, Local Government Administration, Ancillary Health Services, Business Administration include:
> Customer service advisor
> Data entry operator
> Information desk clerk
> Administrative assistant
> Office administrator
> Personal assistant
> Payroll officer
> Receptionist
> Word processing operator

Credit transfers and advanced standing

Skill recognition

Recognition of Prior Learning (RPL)

RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.

This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact Student Central on 1800 061 963 (free call) or email

Credit Transfer

Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.

In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.


VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.

Further training pathways from this qualification include but are not limited to BSB40120 Certificate IV in Business.


2022 Course fees for students who are eligible for an NT Government supported place range from $1,365.00 - $1,715.00, and for students who are not eligible range from $3,900.00 - $4,900.00 dependent on the units chosen.

Course information flyer(s)

CDU Aquaculture students

Why study at CDU?

Study with the Territory's largest provider of Vocational Education and Training (VET) and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.

  • Learn from expert lecturers and industry professionals
  • Access to first-class facilities
  • Recognition of prior learning to qualify faster

What will I study?

To achieve BSB30120 Certificate III in Business a total of THIRTEEN (13) units of competency must be completed comprising six (6) core and seven (7) elective units as detailed in the packaging rules and listed below.

Course structure

Two (2) elective units must be selected from Group A, one (1) elective must be selected from Group B, and the remaining four (4) electives can be chosen from the units listed below. The electives offered may vary between campuses.

This qualification can provide for specialisations. For specialisation in Business Administration, 4 elective units must be selected from Group E.

Students can choose to complete the Business Administration Specialisation once they have completed the first teaching periods units. It is recommended that BSBTEC302 Design and produce spreadsheets is completed before studying BSBFIN301 Process financial transactions.

The total nominal hours for the sequence listed below is 390 - 490.

Code Module/Unit of Competency Hours
Core units of competency
BSBCRT311 Apply critical thinking skills in a team environment 40
BSBPEF201 Support personal well-being in the workplace 50
BSBSUS211 Participate in sustainable work practices 20
BSBTWK301 Use inclusive work practices 30
BSBWHS311 Assist with maintaining workplace safety 40
BSBXCM301 Engage in workplace communication 40
  Total nominal hours for core units 220
Group A - Technology
BSBTEC301 Design and produce business documents 80
BSBTEC302 Design and produce spreadsheets 35
BSBTEC303 Create electronic presentations 20
BSBWRT311 Write simple documents 30
Group B - Business Competence
BSBPEF301 Organise personal work priorities 30
Group D - Customer & Client Engagement 
BSBOPS304 Deliver and monitor a service to customers 35
Group E - Business Administration 
BSBFIN301 Process financial transactions 30
BSBHRM416 Process payroll 30
BSBOPS301 Maintain business resources 15
BSBOPS303 Organise schedules 15
  Total nominal hours for elective units 170 - 270
  Total nominal hours for the qualification 390 - 490


Entry requirements

Admission criteria

CDU Domestic Entry Requirements

There are no formal entry requirements for this qualification however a pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

Essential requirements

English language requirements

I wanted to turn my regular job into my dream job, and the Charles Darwin University course offered exactly what I needed: practical skills.


CDU Student

Yulila Shche writing at a desk / working from home

Course details


This is a current, nationally accredited qualification from the BSB Business Services Training Package.

VET for secondary schools

VET for Secondary Students (VSS)

Select VSS for more detail about this program.

Employability skills

Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification:

Location and study mode

Delivery at all locations is subject to sufficient demand and resources.

Locations: Alice Springs, Remote, Waterfront Darwin, Online

Study Mode: On campus, online

Subject to demand other locations and modes may become available throughout the year.

Additional information

Vocational Education & Training
Industry groups
Occupation types
General Clerk
Area of study
Business and Retail Services, Business

Contact details Phone: (08) 8946 7766 or 1800 061 963 (free call).

You make CDU

Together we are a positive force for change in our communities and the world.

How to apply

How to apply for domestic students

CDU VET has several pathways for you to apply.


Visit How to apply for CDU VET courses for more information.


Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.


CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.


To help you out, we've put together a guide to answer any questions you might have.

How to apply for international students

Applications to CDU must be submitted online.


The process is simple, all you need is a valid email address to create your online account.


Once you have started the application you will have the option of saving your application and resuming it at a later date.


There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.


To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.


To help you out, we've put together a guide to answer any questions you might have.


Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.

We’re here to help you

By submitting this form you agree to receive future student communications such as key date reminders, study tips, real student stories and more. Of course, you can unsubscribe at any time. See our privacy policy for more information.