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This course is only available to International students and your preference is currently set to Domestic.
Key details
Duration
This program is delivered over a period of 12 to 18 months. The length of time to complete this qualification will depend on the location, study mode and/or units selected and will vary depending upon how long a student takes to reach the required competency level.
Intake
Locations
Entry requirements
View full entry requirementsCourse code
Overview
Availability: Applications are open for 2026.
Online Application: This course is available for online application.
Apprenticeships/Traineeships: This course can be undertaken as a traineeship. Visit TAFE Apprenticeships and Traineeships for more information. (example)
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
| Delivery Details | |
| Location | Alice Springs (example) Danala - Education Community Precinct Online (example) |
| Duration | 12 months full-time 18 months part-time *Duration may vary depending on how long a student takes to reach the required competency level |
| Study Mode | Blended Face-to-face Online *Information relating to study modes can be found in the 2026 TAFE Student Guide |
| Start Date | February 5, 2026 *Students can enrol at any time after the identified start date and will commence at the start of the next available unit. A specific commencement date will be determined in consultation with the delivery team. *A course timetable/study plan will be provided on application for the course. |
| Attendance | Danala Alice Springs |
Career opportunities
Possible occupations relevant to this qualification include:
- Customer service adviser
- Data entry operator
- Information desk clerk
- Administrative assistant
- Office administrator
- Personal assistant
- Payroll officer
- Receptionist
- Word processing operator
Credit transfers and advanced standing
Skill recognition
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) recognises skills and knowledge gained through previous study, work experience, volunteering, or life experience. If your existing skills and knowledge meet the requirements of a unit of competency, you may be eligible to receive credit towards your qualification. If you would like to apply for RPL, please indicate this when completing your enrolment form. For more information, please contact CDU TAFE Student Services on 08 8946 7111, or email TAFE@cdu.edu.au.
Credit Transfer
If you have completed the same, or an equivalent, unit through another Australian Registered Training Organisation (RTO), you may be eligible for a credit transfer. To apply, submit a completed Application for Credit Transfer Form and supporting documentation. Applications are encouraged at the time of enrolment. There is no fee for credit transfer applications.
Pathways
VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline.
Further training pathways from this qualification include but are not limited to BSB40120 Certificate IV in Business.
Fees
2026 Fees
| Fee Type | 2026 Course Fees |
| Fee Free TAFE* | Free |
| Full Fee | $4,698.00 - $5,800.00 |
*This course is part of the Fee Free TAFE initiative. Fee Free TAFE and vocational education and training is a joint initiative of the Northern Territory Government and Australian Governments providing tuition-free training places to students wanting to train, retain or upskill.
Fee free places are available for eligible domestic students who are NT residents, limited places are available, so secure your place now.
Fees shown are indicative and subject to change annually. Actual course fees may vary depending on the units chosen. International non-student visa-holders; study eligibility needs to be verified before enrolment. Fees may vary depending on the visa type.
For further clarification and information on fees, payment options, instalment plans, and refunds, contact CDU on 1800 061 963 or refer to TAFE Fees and Payments.
International VET Package
Course information flyer(s)
Why study at CDU?
Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.
- Learn from expert lecturers and industry professionals
- Access to first-class facilities
- Recognition of prior learning to qualify faster
Why study at CDU?
Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.
- Access to first-class facilities
- Recognition of prior learning accepted
- Packages into higher education available for most courses
Why study at CDU?
Study with the Territory's largest training provider and gain industry-ready skills and experience. Whether you're a high school student or a working professional, we've got the courses and qualifications you want plus the support and flexibility you need to succeed.
- Learn from expert lecturers and industry professionals
- Access to first-class facilities
- Recognition of prior learning to qualify faster
Why study at CDU?
Study with the Northern Territory's largest training provider and gain industry-ready skills and experience.
- Access to first-class facilities
- Recognition of prior learning accepted
- Packages into higher education available for most courses
What will I study?
To achieve BSB30120 Certificate III in Business a total of thirteen (13) units of competency must be completed comprising six (6) core and seven (7) elective units as detailed in the packaging rules and listed below.
Course structure
- Two (2) elective units must be selected from Group A,
- One (1) elective must be selected from Group B, and
- The remaining four (4) elective units
- up to 4 may be selected from Groups A-G
- if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course
The total nominal hours for the sequence listed below is 405 - 500.
| Code | Module/Unit of Competency | Hours |
| Core units of competency | ||
| BSBCRT311 | Apply critical thinking skills in a team environment | 40 |
| BSBPEF201 | Support personal well-being in the workplace | 50 |
| BSBSUS211 | Participate in sustainable work practices | 20 |
| BSBTWK301 | Use inclusive work practices | 30 |
| BSBWHS311 | Assist with maintaining workplace safety | 40 |
| BSBXCM301 | Engage in workplace communication | 40 |
| Total nominal hours for core units | 220 | |
| Electives (Complete 7 units) | ||
| Group A - Technology (at least 2 units must be completed from Group A) | ||
| BSBTEC301 | Design and produce business documents | 80 |
| BSBTEC302 | Design and produce spreadsheets | 35 |
| BSBTEC303 | Create electronic presentations | 20 |
| BSBWRT311 | Write simple documents | 30 |
| Group B - Business Competence (must complete 1 unit from Group B) | ||
| BSBPEF301 | Organise personal work priorities | 30 |
| Group D - Customer & Client Engagement | ||
| BSBOPS304 | Deliver and monitor a service to customers | 35 |
| BSBOPS305 | Process customer complaints | 30 |
| Group E - Business Administration | ||
| BSBFIN301 | Process financial transactions | 30 |
| BSBHRM416 | Process payroll | 30 |
| BSBOPS303 | Organise schedules | 15 |
| Other electives | ||
| FNSFLT311 | Develop and apply knowledge of personal finances | 40 |
| Total nominal hours for elective units | 185 - 280 | |
| Total nominal hours for the qualification | 405 - 500 | |
Entry requirements
Admission criteria
There are no formal entry requirements for this qualification.
A Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation helps identify any areas where you may need additional support to help you achieve your goals.
Required Resources
Students will have 24/7 access to assessments and learning resources on CDU's online learning platform Learnline. Before you can use Learnline however, you'll need to ensure that your computer has the correct setup.
The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.
Nikki
CDU student
I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.
Ellie
CDU student
The people-first approach to flexibility and supportive learning environment at CDU meant I could find a balance with study, work and family life.
Nikki
CDU student
I genuinely believe Darwin is the land of opportunities if you leverage your strengths, abilities and skills.
Ellie
CDU student
Course details
Accreditation
This is a current, nationally accredited qualification from the BSB Business Services Training Package.
Location and study mode
Delivery at all locations is subject to sufficient demand and resources.
Locations: Alice Springs, Danala - Education and Community Precinct, Online
Study Mode: On campus, online, both
Subject to demand other locations and modes may become available throughout the year.
Additional information
Contact details
Business and Workforce Management |
You make CDU
Together we are a positive force for change in our communities and the world.
You make CDU
Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.
You make CDU
Together we are a positive force for change in our communities and the world.
You make CDU
Our students choose to study with us because we share the same vision – to make a positive change. Whatever your motivation is, we can guide you in the right direction.
How to apply
How to apply for domestic students
CDU TAFE has several pathways for you to apply.
Visit How to apply for CDU TAFE courses for more information.
Admission requirements for domestic students
Before applying, you may want to check if you meet the admission requirements for studying with CDU.
CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.
Not sure if you are a domestic or international student?
That's OK - it can be a little tricky to know the difference.
To help you out, we've put together a guide to answer any questions you might have.
How to apply for international students
Applications to CDU must be submitted online.
The process is simple, all you need is a valid email address to create your online account.
Once you have started the application you will have the option of saving your application and resuming it at a later date.
There is no application fee when you apply online.
Find a CDU agent partner
Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.
To help with the process, we've compile a list of authorised representatives.
Not sure if you are a domestic or international student?
That's OK - it can be a little tricky to know the difference.
To help you out, we've put together a guide to answer any questions you might have.
Things like the difference between domestic and international students or the difference between course types like TAFE and undergraduate.
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