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Current Students

Learnline

CDU's online learning environment

Learnline FAQs

Contacts

24 Hour Learnline Support
Freecall1800 984 057
WebOnline Support Portal

Problems logging into Learnline
Tel(08) 8946 6600
WebITMS support for students

  • Activating your student account 

    Before you can access Learnline you need to activate your student account. To do this, you can use any computer with internet access (students at Casuarina campus can use the general access computers at the Information Centre, Orange 1, in the Library, or at the support desk).

    You can also use any of the computers in the general purpose labs. To login, choose the user account ‘kiosk’ with the password ‘cdukiosk’.

    Go to the Student Identity Manager website. Enter your student number preceded by a lower case ‘s’, i.e. s123456 to check your status of your account. It will prompt you to activate your account, unless you have done so previously.

    If you have previously activated your computer account and know your password, you can change your password on the same site. If you do not know your password for a previously activated account, you will need to contact the Help Desk on 08 8946 6600 during business hours.

    What's my username? 

    Your username is your student ID preceded by a lower case 's', i.e. s123456.

    What is my password? 

    The password you use is the one you chose when you activated your student account.

    What computer requirements do I need before I can use Learnline?

    See the system requirements for information about computer requirements.

  • Getting started with Learnline is easy if you follow these steps:

    1. Activate your student computer account
      Before you can login to Learnline, you will need to go to the Student Identity Manager to activate your student computer account. 
    2. Make sure you have the right computer requirements
      Because Learnline uses a variety of tools, it is important to visit the system requirements page to check you have the correct plug-ins and browsers installed.
    3. Login to Learnline 
      Once you're set up, you can login to Learnline using your student ID and password.
  • I can't log into Learnline, what should I do? 

    If you experience issues with your log in, please contact CDU’s ITMS service desk.

    ITMS service desk 
    Tel: (08) 8946 6600
    LogIT job logging portal
    WebITMS support for students

    Who is my lecturer? 

    Open your unit in Learnline and select ‘Staff Information’ or 'Teaching Staff" or "Contacts" from the left-hand menu to view contact details of your lecturer/s.

Getting started with Learnline is easy if you follow these steps:

  1. Activate your student computer account
    Before you can login to Learnline, you will need to go to the Student Identity Manager to activate your student computer account. 
  2. Make sure you have the right computer requirements
    Because Learnline uses a variety of tools, it is important to visit the system requirements page to check you have the correct plug-ins and browsers installed.
  3. Login to Learnline 
    Once you're set-up, you can login to Learnline using your student ID and password.

Learnline orientation for new students

To help you get started, check out our Learnline student orientation site. It's designed to resemble the actual Learnline sites that you'll use during your study. You'll gain practical experience navigating around Learnline, giving you more tools to complete your studies.

  1. Login to Learnline using your student ID and password.
  2. In the 'My Units' panel, click on 'Student Orientation'.
  3. Read the welcome announcement and start exploring.

Visit upgrades for more help

System requirements

Before you can start using Learnline, you'll need to ensure your computer has the correct system requirements.

  • Recommended hardware

    A recent model desktop computer or laptop with the following:

    • At least 4GB RAM, higher for optimal performance
    • At least 1GB of free disk space
    • At least 1024 x 768 screen resolution
    • Sound card and speakers.
    • Headphones and microphone (A combined USB or Bluetooth headphone/microphone will produce better quality than a built-in microphone when participating in online classroom discussions)
    Internet connection

    High speed broadband connection recommended.

    Operating systems
    Technologies not supported
    • Window XP
    • Windows, Mac OS, and Linux system NOT running a supported browser
    • Internet Explorer
    • Edge version 41 and lower
    • Firefox versions 50 and lower on desktop; all Firefox versions on mobile devices
    • Safari versions 10 and lower
  • Check your browser configuration

    Use the link Check your browser to check that your browser is configured to use Learnline.

    Recommended browser

    Firefox or Chrome are the preferred browsers for Learnline on Windows or Mac, combined with versions 7 or 8 of Java Runtime Environment (JRE). We recommend installing both browsers.

    Get the recommended browsers:

    Blackboard's Browser Support Policy has detailed information about supported browsers, as well as javascript, cookies, and other plugins and software.

    You may also wish to review the specific VoiceThread Browser requirements.

    Unsupported browsers
    • Internet Explorer
    • Edge version 41 and lower
    • Firefox version 50 and lower on desktop; all Firefox versions on mobile devices
    • Safari version 10 and lower
  • Java

    Some Learnline features require additional software to operate.

    The following features have plugin requirements:

    • Multiple file uploads in Unit Files and the Content Collection requires the Java Runtime Environment (JRE) from Oracle enabled as a browser plugin.

    JRE version 7 or 8 are recommended. There are known security issues with JRE version 6.

    Mac OS X users should review the Java on Mac OS X information to ensure they are using compatible browsers and Java versions.

    Other plug-ins and Software

    Some units may require additional plug-ins or software, such as Respondus Lockdown Browser. Refer to the information provided within the unit in these cases.

    You may also want to review the system requirement of Collaborate Online Classroom

  • For the best Blackboard Learn experience with your screen reader, use Firefox and Jaws on a Windows system. On a Mac use Safari and VoiceOver.

    To learn more about assistive technologies, visit Accessibility at Blackboard or Accessibility for Blackboard Learn with the Ultra Experience.

Blackboard app

Stay up-to-date on your academic progress and requirements. View and interact with your courses, instructors, classmates, and content with emphasis placed on your immediate needs.

The app is available on iOS, Android, and Windows mobile devices.

The Blackboard Quick Start Guide can give you some tips and advice on getting started.

The app is not designed for long periods of activity via a mobile device and best suited for quick responses or tasks.

The app is best used for:

  • reading announcements
  • checking grades
  • interacting with discussion boards and blogs
  • accessing attached documents and content items

You can participate in an Online Classroom via the app. The Online Classroom on the go section has more information.

Accessing and creating VoiceThreads
  1. Download the VoiceThread App ~ Available for iOS (iTunes) or Android devices (Google Play Store).
  2. Login to Learnline via the Blackboard App and access the VoiceThread links.

See VoiceThread Going Mobile for more information and VoiceThread how to files for further support.

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