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Vocational Education & Training

SIR20216 Certificate II in Retail Services

Not available to international students.
Overview

SIR20216

Alice Springs, Palmerston

Estimated completion time: 0.5 year/s

This program is delivered over a period of 12 months. The length of time to complete this qualification will depend on the location, study mode and selected units. Refer to the relevant course information flyer for further information.

* - Student Visa holders must study internally full time

CDU Reference
Sector
Vocational Education & Training
Industry groups
SALES AND PERSONAL SERVICES
Occupation types
Sales Assistant (General)
Area of study
Business
Business and Retail Services

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Career opportunities

Occupations relevant to this qualification in industry sectors such as Retail Services include:

  • Cashier
  • Retail Liquor Outlet Attendant
  • Food Sales Assistant (Fast Food Outlets)
  • Retail Assistant
  • Customer service assistant

Credit transfers and pathways

Skills recognition

Recognition of Prior Learning (RPL)

RPL is the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject regardless of how and where they were attained, including overseas.

This can include skills from:

  • Previous study excluding courses at another VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
  • Work experience (including both work that is paid and unpaid); and/or
  • Life experience (for example leisure pursuits or voluntary work).

RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL is not time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.

Students seeking RPL need to indicate this on their enrolment form at the time of enrolment.

For further information please refer to the Applicant's Guide to the Recognition of Prior Learning or contact Student Central on 1800 061 963 (free call) or email Student.Central@cdu.edu.au.

Credit Transfer

Charles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.

Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.

In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to complete an Application for Exemption Form available from any campus, centre, or team, or a copy of the form can be obtained from the web.

Your completed Application for Exemption form together with attached documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer should be submitted directly to the University either in person or by mail. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.

Pathways

VET to Higher Education Pathway Mapping for completed Awards in the same field or discipline. <br />

Further training pathways from this qualification include but are not limited to SIR30216 Certificate III in Retail.

Entry requirements

CDU Domestic Entry Requirements

There are no formal entry requirements for this qualification however a pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

All VET International applicants are required to meet the English language proficiency for their chosen course of study.

Accreditation

This is a current, nationally accredited qualification from the SIR Retail Services Training Package.

Additional information

VET for Secondary Students (VSS)

Select VSS for more detail about this program.

Employability skills

Employability Skills are embedded in the training and assessment of national training package qualifications. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: training.gov.au

Location and study mode

Delivery at all locations is subject to sufficient demand and resources.

Locations: Alice Springs, Palmerston

Study Mode: On campus, Online

Subject to demand other locations and modes may become available throughout the year.

Contact details

Email:Student.Central@cdu.edu.au. Phone: (08) 8946 7766 or 1800 061 963 (free call).

Course structure

To achieve a Certificate II in Retail Services a total of Twelve (12) units of competency must be completed comprising Seven (7) Core and Five (5) Elective units as detailed in the packaging rules and listed below.
The total Nominal Hours for the sequence listed below is 345-365.

Code Module/Unit of Competency Hours
CORE UNITS OF COMPETENCY
SIRXCEG001 Engage the customer 30
SIRXCOM001 Communicate in the workplace to support team and customer outcomes 40
SIRXIND001 Work effectively in a service environment 45
SIRXIND003 Organise personal work requirements 20
SIRXPDK001 Advise on products and services 30
SIRXRSK001 Identify and respond to security risks 30
SIRXWHS002 Contribute to workplace health and safety 20
  Total nominal hours for core units 215
ELECTIVE UNITS OF COMPETENCY (Select 5)
SIRRFSA001 Handle food safely in a retail environment 40
SIRRINV001 Receive and handle retail stock 35
SIRRMER001 Produce visual merchandise displays 35
SIRXSLS002 Follow point-of-sale procedures 20
BSBWOR204 Use business technology 20
SIRXIND002 Organise and maintain the store environment 20
  Total nominal hours for elective units 130-150
  Total nominal hours for the qualification 345-365

 

Course fees

Domestic Students
2021 Indicative fees for this course:
VET Tuition Fees: $1,207.50 (for students who are eligible and receive an NT domestic subsidised place); or
Domestic Full Fees: $5,865.00 (for domestic full fee places).
Fees will vary according to your choice of units.

Please note: a limited number of NT Government subsidy places are available for eligible NT domestic students so contact us now to secure your place for 2021.

The following Fees are applicable to this course:

Domestic Students

VET tuition fees

NT Government subsidised places are available for this course.
2021: VET Tuition Fees for 2021 will be charged at $3.50 per nominal hour for subsidised training. More detailed Information about 2021 VET Tuition fees for eligible NT residents will be published in the 2021 VET Student Guide or VET Fees.
2022: VET Tuition Fees for 2022 will be published no later than 1 December 2021.

International Students

Everything you need to know to get started

How to apply for domestic students

CDU VET has several pathways for you to apply.

 

Visit How to apply for CDU VET courses for more information.

 

Admission requirements for domestic students

Before applying, you may want to check if you meet the admission requirements for studying with CDU.

 

CDU has many pathways to study, so don't worry if you don't meet the admission requirements right now. There is a study pathway to get you started on your journey.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

Everything you need to get apply

How to apply for international students

Applications to CDU must be submitted online.

 

The process is simple, all you need is a valid email address to create your online account.

 

Once you have started the application you will have the option of saving your application and resuming it at a later date.

 

There is no application fee when you apply online.

Find a CDU agent partner

Applicants may seek further information about international education in Australia from the Australian Government Department of Education and Training or from our overseas / external representatives.

 

To help with the process, we've compile a list of authorised representatives.

Not sure if you are a domestic or international student?

That's OK - it can be a little tricky to know the difference.

 

To help you out, we've put together a guide to answer any questions you might have.

 

Things like the difference between domestic and international students or the difference between course types like VET and undergraduate.