A student complaint is any type of problem, concern or grievance about your studies, student life, the University, or the University environment. Anything that negatively affects your studies or experience at University can be raised as a complaint.
Our aim is to ensure that student complaints are addressed quickly and resolved fairly. You are expected to make all reasonable attempts to resolve your concerns locally, preferably with the person/s directly concerned. However, where this does not result in a satisfactory resolution or your concern is of a serious nature, you may pursue the matter through a more formal complaint process.
Please note: if you believe that you have been subjected to harassment, discrimination, bullying or unfair treatment, please contact the Complaints Management Unit immediately for guidance.
The University takes such matters seriously and aims to provide an environment in which students are free to study without being subjected to behaviour that may constitute unlawful discrimination, harassment, or victimisation.
The information you provide to us will be treated confidentially and will not be disclosed to a third party other than for the purpose of managing your complaint or to comply with the law. For information about how the University protects your information, please refer to the University’s Privacy and Confidentiality Policy.
If you have any concerns about your assessment marks, final grade, outcome of credit application, or course delivery, you should first contact your Unit Coordinator in order to discuss your concerns. If they are unable to resolve your concerns, or if you are unsure about how to approach them, you can seek advice from the Complaints Management Unit.
If you have a concern about academic misconduct issues including plagiarism, collusion, group work, or assessment issues, you should speak directly to the relevant academic staff member such as your Lecturer or Unit Coordinator. If you have been advised of an allegation against you in accordance with the Students – Breach of Academic Integrity Procedures, you can contact the Complaints Management Unit for further information and advice on the process.
If you want to apply to reschedule an examination, apply for an extension of time, or reasonable adjustment you should contact Student Administration.
If you are experiencing difficulty with your studies due to the effects of your disability or a medical condition, you should contact the Disability Liaison Officer.
If you are unhappy with a decision that has been made, or the way someone has behaved, you should discuss your concerns directly with the person involved and attempt to resolve the matter informally. At any stage, you can seek advice and assistance from the Complaints Management Unit, including guidance on the most appropriate person to contact in the first instance.
Please note: if you believe that you have been subjected to harassment, discrimination, bullying, or unfair treatment, please contact the Complaints Management Unit immediately for guidance.
For more information on these types of complaints, access our specific information section.