Charles Darwin University provides a high-quality learning, teaching, and research environment that promotes respect, safety, and embraces diversity. However, we recognise that from time to time, problems, misunderstandings, or issues may arise and we want to make sure those issues are managed in a fair, transparent, and timely manner. Anything that negatively affects your studies or experience at University can be raised as a complaint. This includes concerns about your studies, student life, the University, or the University environment.
We have a dedicated Complaints team to help you navigate the processes and ensure that your complaint is appropriately referred to the relevant decision-maker.
We take complaints seriously and aim to provide an environment where students are free to study without being subjected to behaviour that may constitute discrimination, harassment, or victimisation.